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WI Natural Resources Board September 2019 Webcast

Explore the efforts and successes of the Wisconsin Natural Resources Board in improving the effectiveness and consistency of law enforcement services on WDNR properties. Learn about the transition year, team approach, and engagement with Friends Organizations and Campground Hosts. Discover the next steps for evaluation and adjustments based on the Voice of the Customer.

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WI Natural Resources Board September 2019 Webcast

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  1. WI Natural Resources BoardSeptember 2019 Webcast Agenda Item 6B: Todd Schaller (LE Chief) and Ben Bergey (PRM Bureau Director)

  2. Rec Property LE Model • Prioritization and Specialization – Single law enforcement program within WDNR • Bureau of Law Enforcement and Bureau of Parks and Recreation Management property staffing • Parks and Recreation Management and Bureau of Law Enforcement team approach to customer experience Agenda Item 6B: Todd Schaller (LE Chief) and Ben Bergey (PRM Bureau Director)

  3. Why • Improve effectiveness and consistency of law enforcement services • Specialization of duties • Focus LE efforts by property type to achieve consistency of LE services on rec properties • Align effort with available staff resources Agenda Item 6B: Todd Schaller (LE Chief) and Ben Bergey (PRM Bureau Director)

  4. 2019 Efforts • 2019 Transition Year • Effort was managed at local level – hour allocations • Team approach • Engaged Friends Organizations and Campground Hosts • Weekly Check-In • Social Science – Voice of Customer Agenda Item 6B: Todd Schaller (LE Chief) and Ben Bergey (PRM Bureau Director)

  5. Successes • Ground level solutions • Balanced approach • Campground Hosts • Friends Groups • Staff engagement in effort • Budget impacts Agenda Item 6B: Todd Schaller (LE Chief) and Ben Bergey (PRM Bureau Director)

  6. Next Steps • Off season evaluation and adjustments • Voice of Customer Agenda Item 6B: Todd Schaller (LE Chief) and Ben Bergey (PRM Bureau Director)

  7. WI Natural Resources Board Agenda Item 6B: Todd Schaller (LE Chief) and Ben Bergey (PRM Bureau Director)

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