The Power Hour

1. The Power Hour Conquer your biggest challenge- time!

2. Ideallyit’s a 1 hour a daycommittment • 4 topicsthatyouwill break up into 15 minute blocks • Making phone calls • Dedicate the time, bediscipline • Power Hour for business, for leaders and for personal.

3. You may get to a place where you want to spend more then 15 minutes on what area. • Picking up the phone can be very hard for some. Remember it’s only 15 minutes! You CAN do anything for 15 minutes. Can’t find an hour a day? • Break up into 4-15 minute sections • Do 3 times a week • Find a system and stick with it!

4. Getting Started: • You can choose notebooks or file folders. • Recommend 4 different colors. • Quick, easy to locate • Traveling business • Easy to put things into them

5. Have things in order around you. Organization is important when you are running a business. Keep sticky notes in a variety of places for easy use. #1 Reason calls don’t get made: Don’t have the number handy.

6. #1 Booking Leads Folder This file will contain people you are going to call to book a home or basket party. • This will be an ongoing list. • Prioritize the list • Put all your leads here! • Your leads should come from: • Top 100 list you made when you first became a consultant • Home party leads- when you get a lead at a home party make notes. • Example: blonde hair with red sweater, moving into a new house, owns a floral shop, etc. • Remember: people like to talk about themselves so use this information to engage in conversation. • Remind them why you are calling. • Example: • I am calling you today because you had asked me to give you a call in the spring to book your home show so you could get your FREE Scentsy. Or… • I am calling you today because my host special is a FREE plug in from our new catalog and everyone is loving it!

7. On the go leads. These are people you meet when you are out and about. • This is where branding can really bring you the business. • Always offer to help…take care of replacement, dissatisfied, etc. • Repair their Scentsy experience and you can earn them as a customer and more. • Use those sticky notes and put this information in your folder when you return home. • Previous Hosts • Place a catalog in the mail then follow up with a call. • Tell them about WOTM, cupcake and she is a baker! • Referral Leads • Past host refers her cousin to you, etc.

8. #2 Recruiting Leads Folder • Home parties • Again refer to your notes- Susan just had a baby, wants to stay at home, took packet • On the go • Waitress would love to work less hours, gave packet, drives 40 miles each way to work • 3rd party Referrals • Friend tells you her sister was laid off and looking for a part time job. • Repeat Hosts • You have made a connections with her, she has done several shows for you, • time to book your fall show and then “flip” her as a consultant.

9. We get leads and don’t follow up. • We don’t make it a priority. • Ongoing list: prioritize this list. • Make notes and additions and when needed start a new sheet. • Being attentive and following up shows good character and they will want • to work with you. • Move to Action… • Ask them if they have any questions about the info pack • Get a date booked for a show- an Exciter show. • They tell you it’s not a good time…ask them if it would be okay to follow up • periodically with them. • Put them on the cold list- send them a catalog with a note every 6 months, • Give them a call…Scentsy just announced their next incentive trip is to • Hawaii and I know you love to travel..if you join now we can go together! • Put them on the hot list- if they say give me a call next week/month, etc. • Use your hot list for recruting NOW.

10. #3 Customer Care • Don’t’ get in panic mode. Take care of the customers you already have. • They have bought from you, they will repeat if you follow up and make them feel • Valued. • We all have the time. We just don’t realize it- write down how you spend your time each day and you will find an hour or at least 15 minutes each day. • It’s easier to maintain an existing customer then it is to get new ones. • A good customer (you define) is going to be on your regular contact list. Make sure and make keep notes: name, when you met, where you met, some items she purchased and some of her “want” list items. • A great time to get this information is when uou are finalizing an order at a home party. • Example: Where you able to get everything you wanted tonight? Having a show is a great • Way to get the rest. I will keep you on a list to call so you can get your other items.

11. Make the most of it… • Don’t forget to take care of outside order customers- If anything you DO want to call • them since you didn’t have the opportunity to share the host/join opportunity. • Do you think everyone walks away with everything they want that night? Then why • not call them back? • Ask questions. • Example: Are you enjoying your products? Have you used it? • Call before they run out. Many times they think about calling you however don’t have your • number handy, get distracted, etc. • Must call after sending out catalogs- they will dog ear the catalog, put in magazine stack and • toss in many cases. Do your job and call them to get the products they already know they want. • Support other Direct Sellers they are easy to take care of.

12. Customer Care Cards Create a card for each host. Make sure they got their order and everything is great. Contact the guests and do the same as #1 Best time to call is between 7-8pm if possible. You can refer to your notes as to which guests work from home, nights, etc. Keep calls short and to the point. Random calls- placing special order this Friday, did you get the email with the special promotion? Always leave a message if you don’t get them. Example: This months special is awesome and I can’t wait To tell you about it. Add these orders together and put in as a party so you earn the host rewards.

13. #4 Host Coaching folder • 1. Place an individual sheet of paper with host contact info in the folder • 2. Create a check list items you will be touching base with your host • Ideas can include: Thank you for securing your party date card, check on invites/list, • Create her wish list, outside orders, reminder calls to invites, specific warmers to bring, • Guest list count, bag party drop off, etc. • Ideally you want to touch base with them 10x prior to their party date. • Record the dates of when you did what. • This should stay in your Host Coaching folder until the 10th and final “touch” has taken • place. • 10th touch point should be after all the product has been delivered

14. Happy Hosts… • This system is to ensure everything gets done. • You want to make sure you keep them in “show” mode. The 10 touch points will make it happen. • Your host is your best advocate. Keep them happy! • Many bookings will happen after customers get their product…capture them. • Let your host know they can still get FREE gifts from you for additional bookings they refer.

15. Questions???