1 / 12

Change is Big: Manage it a Piece at a Time

Change is Big: Manage it a Piece at a Time. OCHIN Learning Forum | November 15, 2012. Connie Munson PMP, MBA The Robertson Group LLC connie@therobertsongroup.org. Nan Robertson, RPh , Principal The Robertson Group LLC nan@therobertsongroup.org. Acknowledgement.

rance
Download Presentation

Change is Big: Manage it a Piece at a Time

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Change is Big:Manage it a Piece at a Time OCHIN Learning Forum | November 15, 2012 Connie Munson PMP, MBAThe Robertson Group LLCconnie@therobertsongroup.org Nan Robertson, RPh, PrincipalThe Robertson Group LLCnan@therobertsongroup.org

  2. Acknowledgement Switch by Chip and Dan Heath with FastCompany • Editions available for purchase or purchase at http://www.heathbrothers.com/switch/ • Free edition to the lucky winner at the end of this session so stick around!

  3. Session Agenda • Introductions • Three surprises about change • Video & debrief – “Why change is hard” • Participant exercise • “Find the bright spot” • “Point to the destination” – a case study • Video & debrief – “Put feelings first” • “Find the feeling” • Video & debrief – “Shrink the change” • Your “take away” action • Switch give away and purchase opportunity

  4. Three surprises • Change starts by someone acting differently • Change can only happen if you influence not only people’s environment, but also their hearts and minds • What looks like a people problem is often a situation problem

  5. Video: “Why change is hard”

  6. Participant Exercise … Your turn! Please provide an example of an experience you had where you presumed a staff member or colleague was being lazy. What was a “story” you made up and what was real?

  7. Case Study: “Point to the destination”

  8. Video: “Put feelings first”

  9. “Find the feeling” • Emotion v. thought • See - feel – change • Knowledge doesn’t change behavior • Self evaluation involves interpretation • Identify with the end goal • Positive illusion v. reality • Hanging on to old habits • Create a burning platform of possibility

  10. Video: “Shrink the change”

  11. “Find the bright spot” • Current successful efforts • Solution focus; possibility focus • Solving the “not invented here” mentality • Tangible signs of a miracle • Showing you what needs to be done differently • Positive perspective • Sense of identity and power to grow

  12. What is your “take away” message that you will put into action?What will you do to make it happen? Contact: Nan Robertson nan@therobertsongroup.org Connie Munson connie@therobertsongroup.org

More Related