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How to deal with Rate Increases. Customer Service. Rate Increases.
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How to deal with Rate Increases Customer Service
Rate Increases • The most common rate increase that your clients will experience will be in regard to their Medicare Supplement policy. It is important to remember that these policies, regardless of company, typically have rate increases every year.
These rate increases are generally due to an increase in age and an increase in coverage. Each year the carrier must increase the insured’s coverage in order to match Medicare’s increasing deductibles.
On average, most companies will increase somewhere between 10-15% annually. Therefore you should explain to your client that these rate increases are normal and nothing out of the ordinary. It is important that they understand that the insurance company actually increased their coverage to accommodate the changes in Medicare and that is why they received a premium increase.