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Personality Styles

Personality Styles. Yours, theirs, and how to use style to get the most from your staff… AND your customers. What is needed for a employee to say “Yes”?. These elements help create comfort in the mind of the employee.

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Personality Styles

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  1. Personality Styles Yours, theirs, and how to use style to get the most from your staff… AND your customers

  2. What is needed for a employee to say “Yes”? These elements help create comfort in the mind of the employee. They must feel comfortable with the manager and with the information being presented in order to feel comfortable enough to say “Yes”.

  3. Relationships are comprised of two elements... • Substance • Style Everything you bring to a relationship is a combination of these two elements.

  4. The Two Dimensions of Style • Assertiveness Ask Tell Perceived willingness to influence the thoughts and actions of others.

  5. Non-aggressive Indirect Quieter “Ask” Assertiveness Softer Slower-paced

  6. Aggressive Direct Louder “Tell” Assertiveness More Talkative Faster-paced

  7. The Two Dimensions of Style 2. Responsiveness Control Emote Perceived willingness to share feelings and emotions when relating to others.

  8. Protective Subdued Task Oriented “Control” Responsive Less Animated Comfortable With Data

  9. More Animated Open People Oriented “Emote” Responsive Outgoing Comfortable With Emotions

  10. The Personality Matrix Control Grey Green Ask Tell Blue Red Emote

  11. The Personality Matrix Control Grey Persistent Ask Serious Orderly Picky Exacting Critical Industrious

  12. The Personality Matrix Control Grey • Wants to be right • Slow & cautious decisions • Facts, principles, & logic • Low risk tolerance • Show me • Quiet disposition • Disciplined use of time • Avoids too much involvement Ask Thinking oriented

  13. The Personality Matrix Control Grey Green Ask Tell Blue Red Emote

  14. The Personality Matrix Control Strong-willed Green Tell Independent Decisive Efficient Tough Pushy Practical

  15. The Personality Matrix Control Green • Wants to win • Takes charge • Gets right to the point • Focused on the present • Facts are OK in small doses • Will take limited risks • Wants options • Hates inaction Tell Action oriented

  16. The Personality Matrix Control Grey Green Ask Tell Blue Red Emote

  17. The Personality Matrix Indecisive Supportive Submissive Dependable Ask Respectful Blue Agreeable Willing Emote

  18. The Personality Matrix • Wants acceptance • Slow to take action • Quick to share feelings • Thrives on 1-to-1 • Believes in win/win • Prefers what is known • “People” people • Avoids conflict or confrontation Relationship oriented Ask Blue Emote

  19. The Personality Matrix Control Grey Green Ask Tell Blue Red Emote

  20. The Personality Matrix Ambitious Egotistical Enthusiastic Loose Cannon Tell Friendly Red Dramatic Stimulating Emote

  21. The Personality Matrix • Wants recognition • Acts quickly & instinctively • Focused on the future • Creative • Outgoing • Opinionated • Impulsive • Hates to be isolated Intuition oriented Tell Red Emote

  22. The Personality Matrix Control Grey Green Ask Tell Blue Red Emote

  23. Which are you? Control Grey Green Ask Tell Blue Red Emote Helpful tip for deciding: Which is your dominant type at work?

  24. Grey Incorporated Green Enterprises Your task... Create an image for your company by choosing • A Company Vehicle • A Company Mascot • A Company Song Red International Blue Associates

  25. The Personality Matrix Control Grey Green Ask Tell Blue Red Emote

  26. The Personality Matrix Control Avoidance Autocratic Ask Tell Acquiesce Attack Emote

  27. The Personality Matrix Control Grey Green Ask Tell Blue Red Emote The greatest potential for conflict are the diagonals

  28. The Personality Matrix Control Analytical Driver Ask Tell Amiable Expressive Emote The scientific terms for each style

  29. For more information by Robert Bolton and Dorothy Grover Bolton

  30. Necessary Ingredients for Using Style to Enhance Your Relationships with your staff Awareness Flexibility

  31. Personality Styles Yours, theirs, and how to use style to get the most from your staff… AND your customers

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