1 / 9

Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity

Building Bridges, Building Trust: A Patient Navigator’s Play Book. Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity. Building Bridges, Building Trust: A Patient Navigator’s Play Book. Today’s Objectives:.

rangle
Download Presentation

Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Building Bridges, Building Trust: A Patient Navigator’s Play Book Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity

  2. Building Bridges, Building Trust: A Patient Navigator’s Play Book Today’s Objectives: • Identify concrete signs of mistrust between families with limited English proficiency (LEP) and medical providers. • Describe three approaches for identifying the origin of the mistrust. • Formulate strategies for providers to improve the relationship with LEP families.

  3. Trust: The expectancy of people that they can rely on ones words and actions. Webster Dictionary, 2012

  4. Signs of mistrust between LEP families and medical providers • Disbelieve (Lack of confidence in treatment). • Hesitancy (Reluctance to participate in the treatment decision making process). • Disappointment (Noncompliance with medical appointments).

  5. Approaches for identifying the origin of the mistrust. “Seek confirmation, not information” • Assess diagnosis and/or medical treatment understanding. • Review past experiences with medical systems. • Inquire about community resources.

  6. Strategies for providers to improve the relationship with LEP families. • Assign one main contact provider on a regular basis. • Assure high quality interpretation and working well with the interpreter. • Recognize level of understanding and learning preferences. • Repeat information as necessary, using different wording at times. • Assess understanding frequently within a single conversation.

  7. Building Bridges, Building Trust: A Patient Navigator’s Play Book Today’s Objectives: • Identify concrete signs of mistrust between families with limited English proficiency (LEP) and medical providers. • Describe three approaches for identifying the origin of the mistrust. • Formulate strategies for providers to improve the relationship with LEP families.

  8. For more information Please contact The Center for Diversity and Health Equity Seattle Children’s Hospital 206-987-3506 diversity@seattlechildrens.org

More Related