CONNECTIONS CONSULT connectionsconsult.ro

1. IT Services & Systems Integrator CONNECTIONS CONSULT http://www.connectionsconsult.ro

2. IT Services & Systems Integrator Connections Consult Vision: become national and regional leader in IT support – Help Desk (remote support); become national leader in mobile software applications development; become national leader in document management systems implementation and consultancy; Strategy: attain clients in German language area, organic growth, SME’s acquisitions, massive investments in human capital; Values: talent, ethics, strong partnerships with clients; Services: IT Help Desk Support (strong focus on German, English & Romanian) (IT support Level 1); Technical support on-site and remote (IT support Level 2); IT outsourcing/IT recruitment; Software Development; Design and implementation of complex solutions: infrastructure – applications; Document Management Consultancy & System Implementation (e.g.: EXO Platform)

3. IT Services & Systems Integrator Recommendations/Certifications: Recommendations: Oil&Gas: OMV-Petrom, Ava Eastern Europe; Services: DHL, KAPSCH, S&T (IDC), Georom Inspect Consulting; SME’s: Lacta Giurgiu; Health: National Institute of Geriatry – “Ana Aslan” Public: Regional Development Ministry, Technical University of Cluj, Industry and Commerce Chamber Clujl NGO: UCMR, UPFR Personnel Certifications: Certified specialists: Microsoft, CISCO Other certifications: MBA, ITIL, PMP Company’s Certifications: ISO9001 (for IT services, Document & Data Management, Hardware Sales); ISO14001;

4. IT Services & Systems Integrator IT Help Desk Support (Level 1): Procedures: work both with our internal-built procedures or adapt to customer’s rules; both level 1 and level 2 tech support are organized according to international standards (ITIL, ISO); Human Capital: over 100 agents and 20 team leaders, with minimum 4 years of experience in support activities; over 80 agents and 15 team leaders with Excellent German/English/Romanian Speaking, Writing and Understanding skills (including different dialects); Infrastructure: experience with several issue tracking systems: both home-made and brands (i.e. Remedy); strong recruiting capabilities over Romanian market, specialized in German and English Languages; partnerships with German speaking technical universities in Romania; capability of recruitment and set-up in Bucharest, Cluj, Brasov, Timisoara, Sibiu and other German-speaking areas of Romania; evaluation packages targeting different sets of skills, ensuring continuous improvement;

5. IT Services & Systems Integrator Technical support on-site (Level 2): Procedures: work both with our internal-built procedures or adapt to customer’s rules; both level 1 and level 2 tech support are organized according to international standards (ITIL, ISO); Human Capital: over 30 experienced infrastructure engineers (ITIL, CISCO, Microsoft certified); high personnel retention (10-12 engineers with more than 3 years inside the company); Infrastructure: experience with several issue tracking systems: both home-made and brands (i.e. Remedy); evaluation packages targeting different sets of skills, ensuring continuous improvement; aggressive SLA’s exposure, backed by strong procedures and excellent communication infrastructure;

6. IT Services & Systems Integrator IT Recruitment/ IT Outsourcing: strong recruiting capabilities over Romanian market, specialized in extensice IT skills set (including German and English Languages skills); partnerships with technical universities (including German speaking) in Romania; capability of recruitment and set-up in Bucharest, Cluj, Brasov, Timisoara, Sibiu and other German-speaking areas of Romania; evaluation packages targeting different sets of skills, ensuring continuous improvement; SLA’s approach scheme in outsourcing and recruitment; each potential candidate passes through a technical session interview with a tech expert in his area

7. IT Services & Systems Integrator Software Development: CMM Level 3 – approach in internal procedure set; Strong software development infrastructure: svn, bug tracking system, testing procedures; Different software development models approach: agile, waterfall, a.s.o; Software project management expertise (PMP certified); Various technology-oriented personnel: .NET, Java, C/Objective C, Database programming skills (MS SQL, My SQL, Oracle); Test Engineering expertise;

8. IT Services & Systems Integrator Design and implementation of complex solutions: experienced business consultants; good understanding of business processes; business data warehouse management; special areas: geospatial localization and document data management;

9. IT Services & Systems Integrator Document Management Consultancy & System Implementation: document data management workflow audit and build-up; document data management internal controlling; document data management systems design and implementation based on audit data; Microsoft Sharepoint and EXO Platform development and implementation expertise;

10. IT Services & Systems Integrator Company’s Values and Team: Client Loyalty and Client Focus; Deliver Premium Services; Fast Answer to Client’s Needs; Continuous Improvement; Great Talent, Ethics, Flexibility;

11. IT Services & Systems Integrator Strong Points: ISO9001, ISO14001 certifications; Internal tools and procedures targeting upmost level of customer support; Total client focus; R&D investments; Competent and enthusiast management team; Good understanding of local IT market, strong adherence to market needs;

12. IT Services & Systems Integrator Thank You! Q&A Contact: office@connectionsconsult.ro Tel: +40 372 368 332 Fax: +40 372 368 333 Bucharest, Spectrum Business Center 62A, Mihai Bravu str, Sector 2