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IGG Agenda 14 th August 2013

Approval of meeting minutes from June 12, 2013 and updated action list. Topics include reconciliation process, retail market messaging, industry governance, market assurance, prepayment meter stats, and retail market design updates.

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IGG Agenda 14 th August 2013

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  1. IGG Agenda 14th August 2013

  2. Minutes Minutes from IGG meeting 12th June 2013 For approval today

  3. IGG Action Items Updated IGG Action List issued in advance of meeting • Actions closed since last IGG meeting: 11 • IGG Actions carried forward: 3

  4. IGG Actions Carried Forward

  5. Conference Call Action C/F • Action 860 Reconciliation Process - P Mallon to document the reconciliation process currently being carried out by ESBN.

  6. Update on Retail Market Messaging Reconciliation • MRSO receive daily report from Capita comparing the TIBCO 602 Report with the daily IDocCount Report from SAP-ISU • Major count differences are followed up immediately with Capita/ESBN - small differences are left for the weekly reconciliation • MRSO undertake a weekly reconciliation of messages issued and received in the previous week - where any discrepancy persists MRSO carry out further analysis and resolve • As a final check MRSO complete a monthly message count reconciliation and follow up as needed • Capita provide MRSO with a daily report on unprocessed market messages in the central hub - these are reviewed and followed up daily by MRSO

  7. CER Update Industry Governance Group 14th August 2013

  8. CER Update

  9. CER Update

  10. CER Update Industry Governance Group 14 August 2013

  11. Retail Market Assurance Services for the Irish Electricity Market Ben Coates IGG 14th August 2013 ben.coates@gemserv.com

  12. Assurance Activity UpdateBusiness As Usual (RMDS) • Market Assurance • One Assurance Report for a DSU (Demand Side Unit) participant with CER awaiting approval

  13. Harmonisation & Service Packs ProjectPost Implementation Review (Phase 2) • Questionnaire To Be Issued to Participants WC 19/08/2013: • Questionnaire to cover two distinct areas: 1: Planning, information and support provision during the immediate ‘Go-Live’ period 2: Participant experience of the period following ‘Go-Live’ to date. • Undertaking a review seeking to identify problems that followed ‘Go-live’ to include: • a. The nature of the problems • b. The actions taken to identify root causes • c. The root causes themselves • d. The corrective actions that have been put in place or are planned • e. At what point(s) there was an opportunity to avoid the problems • f. Why the problems were not identified in testing

  14. Questions & Discussion

  15. MRSO Update Gerry Halligan 14 August 2013

  16. Market Message 010

  17. Market Message 105L

  18. COS in-progress 12th August 2013 – 10,392 • Reviewed Monthly • Suppliers notified of individual switches outstanding and reason • Switch outstanding for Energisation or Token Meter Removal will not time-out • Contact Customer or submit cancellation • 30 Switches held due to an existing Open Service Order

  19. COS and CoLE

  20. Registration Rejections %

  21. Debt Flagging

  22. Disputed Reads

  23. Total Withdrawal of 310 reads for all Suppliers

  24. Objections – Erroneous Transfers

  25. Objections

  26. ESB Networks UpdatePrepayment Meter Stats Carmel O’Connor

  27. Keypad Meter Stats Total installed up to 2/8/2013 : 30,632 Total installed in 2013 up to 2/8/2013 : 15,208 Token Meter Stats Total installed up to 1/8/2013: 16,660 Token Meter Removed calls for June/July : 642 (427 due to COS) Token Meter Exchange calls for June/July : 136 Prepayment Meter Stats Footer

  28. Retail Market Design Update Aileen O Connor RMDS

  29. MCR 1086 V3.0 –Debt Flagging Working Practice • MCR 1086 V2 Approved Sept 2011 and implemented as WP 20 V3 for Manual Debt Flagging Solution. • Further to CER Debt Flagging Review (CER/13/135) WP 20 updated to include Unmetered Debt Flagging effective from 01/07/2013. • MCR re-versioned to present Version 4 of WP 20 • Additional Section added for Grouped Unmetered • Aligns with current manual Debt Flagging Schedule • Separate file for GMPRNs • Naming convention DEBTFLAGUMN_yyyymmdd.csv • Single point unmetered will be handled according to the standard metered debt flagging approach At Today’s Meeting: • Recommendation for Approval of MCR 1086 V3.0

  30. MCR 1133 V2.0 -Working Practice for Grouped Unmetered Debt Flagging • MCR raised to present Working Practice 23 • This details the procedure for Debt Flagging of Grouped Unmetered MPRNs • New Email Templates to cater for Objection Rejection, Cancellation, Cancellation Rejection and Cancellation Notifications • Amendment of MM110 Email Template to incl. CoLE flag • Effective date of this WP will be at Go Live of Automated Debt Flagging Solution in 2014 • Classified as ROI Specific at ReMCoWG 12/06/13 and DR approved at IGG At Today’s Meeting: • Recommendation for Approval of MCR requested at IGG

  31. DR1134 V1.0 - To Update the RoI Retail Market Documentation Discussion Request • This request proposes to update the RoI Retail Market Documentation (Message Guides) with some corrections (mainly identified during H&SP Project) and formatting changes At Today’s Meeting: • Classification as ROI Specific at ReMCoWG • Recommendation for Approval requested at IGG

  32. DR 1019 V1.0 –Cancellation of De-Energisation Service Orders for Change of Supplier with CoLE Discussion Request • Open Service Orders delay the progress of a CoS as need to be complete or cancelled before CoS can proceed • Could result in a new customer being de-energised unnecessarily • DR proposes that ESBN manually cancel SO for de-energisations where CoS has a CoLE (explicit or implicit) where possible • Outgoing Supplier will not need to send 017W • ESBN will issue 131MM to outgoing Supplier if SO manually cancelled • If the SO cannot be cancelled then the process continues as currently • Where no CoLE with CoS then no change to existing process At Today’s Meeting: • Classification as ROI Specific at ReMCoWG • Recommendation for Approval requested at IGG

  33. CCR007 – Additional Code Values • New Code Change Request • Additional code values for existing Unmetered Type “SONE” • At today’s Meeting • Approval required

  34. MCR1083 V2.0 – New Guidelines for Objections to Change of Supplier • MCR 1083 v2.0 was implemented in 2011 to introduce a more transparent process for handling Objections. • The guidelines for the operation of the process were outlined in a Word document entitled “Erroneous Transfer Guidelines v1.1” embedded into MCR 1083 • WP 24 has now been raised to convert the existing Guidelines document into a Working Practice. • WP 24 has now replaced the Word document as an embedded object in MCR 1083. At Today’s Meeting: • Participants informed of document change in MCR 1083 • Recommendation for Approval of WP 24 requested

  35. Notice of Next Minor Market Release • Minor Market Release due to be published on 5th September • History of Changes circulated to MPs on 8th August • The changes consist of: • Some non-conformances in the Market Design • Implementation of MCR 1120 - Change to MPD 33 CoS Single Point Unmetered • Retail MP Extranet Website Guide updated • WP 22 De-energisation of Essential Plant site added to consolidated WP Document • RoI Market Design will move from 10.0 to 10.1

  36. ARIS - Market Participant Feedback

  37. Market Design – Alternative Solution‘Back to Basics’

  38. High Level Plan • Drafting of documents and Visio diagrams will be carried out by RMDS and absorbed into operational workload • Target for completion approx. June 2014 • Website changes necessary to accommodate new format of Market Design • If possible these changes could be carried out this year and documents could be updated to new location as and when a document is complete. • During this transition period ARIS will continue to be the main published version of the Market Design • Link to ARIS will remain for 2014 and possibly 2015

  39. Amendments to RMDS Website to facilitate Market Business Processes and Diagrams

  40. Option 1 – Amend ReMCoDS page • To keep changes to a minimum leave all as is except for ReMCoDS page • Re-Name ‘MARKET DESIGN’ • Menu Options • Co-Ordinated Market • RoI Market

  41. Option 2 – Proposal for full re-design of website • Use a generic but contemporary site template to reduce build time & costs. • Reasons: • Opportune time to re-organise and more cost effective in terms of effort for testing • Look and feel of site out-dated • Too many menu options (10 main headings) • Navigation could be improved • Information could be more logically stored • 4 Main Headings – Home Page, Market Entry, Market Design, Market Calendar • Market Design is the core activity so would house all Market Design documentation • Sub Options for Co-Ordinated Market and RoI Market

  42. Existing RMDS Site Too many Main Heading Options. Navigation to correct option could be improved. Modernise?

  43. RMDS Customer Satisfaction Survey – Website Questions Frequency of use Ease of Navigation Content Rating

  44. Next Steps • CER Approval to move from ARIS • Approval on website design • Option 1 – Basic changes • Option 2 – Website redesign • ‘Window of Opportunity’ now so quick decision will see website work complete by end of year • Developing the Market Processes will be initiated immediately by RMDS

  45. IGG Meeting AOB

  46. Next Steps • Diary dates for next two IGG meetings: • Wednesday 16th October 2013 - Dublin • Wednesday 4th December 2013 - Belfast Dates included on Calendar of Events on RMDS website www.rmdservice.com

  47. Next Steps • Diary Dates for next two Conference Calls: • Wednesday 11th September 2013 • Wednesday 13th November 2013 Dates included on Calendar of Events on RMDS website www.rmdservice.com • Call details are as follows: • LoCall: 0818 301 111 Local Access: +353-(0)1- 664 8888 • Guest Passcode (Pin):167172

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