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6 June 2008

Periodicity & Pay Week-Ending Day Changes Overview. David Sobczak. 6 June 2008. Benefit Simplification is Complex. Organised Complexity Over 50 years Clerical processes automated! Linked to Legislation Costly to operate Costly to change Customer service

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6 June 2008

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  1. Periodicity & Pay Week-Ending Day ChangesOverview David Sobczak 6 June 2008

  2. Benefit Simplification is Complex • Organised Complexity • Over 50 years • Clerical processes automated! • Linked to Legislation • Costly to operate • Costly to change • Customer service • Change will affect customers but….. • Change and cutting ‘red tape’ is essential

  3. Change Is Essential – The Foundation Stone • Improved Customer Service • Ease of transition for customers between benefits • Easier to understand as common rules across benefits/allowances • Reduces any confusion caused by existing rules for pay week ending days and pay periods • Supports benefit simplification for the Department • Easier administration • Reduced errors • Reduce overpayments • Foundation Stone for single working age benefit Periodicity & Pay Week-Ending Changes

  4. Three Key Stages of Change • Aligning Jobcentre Plus working age benefits so they are paid in arrears; • Paying benefits at least two weekly in arrears; • Aligning methods of allocating paydays so that customers are paid their benefits on the same day based on the last two digits of their National Insurance Number as follows: 00 - 19 = Monday 20 - 39 = Tuesday 40 - 59 = Wednesday 60 - 79 = Thursday 80 - 99 = Friday

  5. Customer Conversion Issues • Two year conversion period • Up to 4 million people – some hardly affected at all • The Project does not underestimate the impact on customers during the conversion period • Implementation approaches being considered – segmented for each customer group • Advance to arrears attracts a one off non-recoverable payment • Weekly to fortnightly – 75% recoverable payment to be offered • Mainly Income Support & Incapacity Benefit customers • Consultation period with customer representative and special interest groups until end of June

  6. Miscellaneous Issues • Regulation Changes • Social Security Advisory Committee • IT changes are complex and challenging • Business change and culture change – fortnightly payments • Weekly payments • Industrial Injuries & Disablement Benefit • Communications • Internal • External – customers and stakeholders • System notification limitations • Leaflets and forms • Website • Pack/information for ‘advisers’ • Jobseeker’s Allowance Pilot - Norfolk • July to November 2008 • Differing signing day and pay week-ending day • Internal governance and approvals – ongoing

  7. A journey of a thousand miles begins with a single step… Quotation from “The Way of Lao-tzu”Chinese philosopher (604 BC - 531 BC) Contact Details: • David Sobczak • Tel 0114 294 3277 • Mobile 07866 801599 • E-mail : david.sobczak@jobcentreplus.gsi.gov.uk

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