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Introduction to the CCMS Pilot

Introduction to the CCMS Pilot . South Tyneside 22 nd May 2012. CHAIR: Damon Norville, Integrated Delivery Programme Director. WELCOME. Overview of today. An introduction to the team An update on the programme A chance to see how the system looks and works

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Introduction to the CCMS Pilot

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  1. Introduction to the CCMS Pilot South Tyneside 22nd May 2012

  2. CHAIR: Damon Norville, Integrated Delivery Programme Director WELCOME

  3. Overview of today • An introduction to the team • An update on the programme • A chance to see how the system looks and works • A look forward at preparing for October • How we will support you with the preparation • How we will work together during the pilot

  4. Introductions • Helen Riley, Director of Case Management • Kelly Ellis, Implementation Manager • Deborah Challis, Area Contract Manager • Joanne Bainbridge, Head of Civil Case Management • Sinead Reynolds, Communications and Training • Joanne Lumsden, Pilot Implementation Manager

  5. A quick reminder of the system • The introduction of a new client and cost management system (CCMS). This will cover the input of applications from providers through to payment of bills and includes the processing of queries, amendments and appeals for civil representation cases. All current and future provider cases will be managed in this new way. • A scanning solution for paper evidence. Providers will be able to scan documents on submission of the application, or request, or send them to a postal hub where the documents will be scanned and attached to the relevant case record. • New ways for clients to pay. Clients will be able to pay contributions using direct debits, payment cards and credit and debit cards.

  6. The pilot • Starts in early October • You will begin managing cases using the new process • We will conduct an ongoing review of the pilot and provide support throughout • We will begin rollout to other providers after Legal Aid Reform has been implemented

  7. CCMS – getting started

  8. CCMS Process – overview

  9. CCMS Process – application

  10. CCMS Process – managing your case

  11. CCMS Process – submitting a bill

  12. Notifications

  13. Joint working • Support for your firm prior to and during the pilot will be jointly managed coordinated, with you:

  14. Support and Readiness • Now

  15. Support and Readiness • 2nd July: 3 months before go-live

  16. Support and Readiness • 6 weeks before go-live

  17. Support and Readiness • 3rd September: 1 month before go-live

  18. Support and Readiness • 3 weeks before go-live

  19. Support and Readiness • 2 weeks before go-live • 1 week before go-live

  20. Support and Readiness • GO-LIVE

  21. Support and Readiness • Post go-live

  22. Questions • Do you think the support we are providing and the pilot approach are right? • Is September the right time for the next group meeting? • What else can we do to help you? • What questions do you have for us?

  23. Next Steps • Event pack • Slides from the session including provider process diagrams • Q&A • Your views • Feedback form and to your contract manager. • Your questions. We want you to ring and ask us about anything you are uncertain about. • Next steps • Complete our IT and business structure survey • Update us with your nominated contact(s) if appropriate • Introductory pack at the beginning of July • We’ll visit you to discuss the Pilot • Provider familiarisation on the test system at the end of August • Another session – in September or as we agree.

  24. Thank youCONTACT US:email: kelly.ellis@legalservices.gsi.gov.ukfionnuala.byrne@legalservices.gsi.gov.ukPHONE: 020 3545 8786

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