Shaw Trust – Welfare to Work Convention 2011

Shaw Trust – Welfare to Work Convention 2011 • Presentation by Jo WhiteheadOperations Director for the Shaw Trust • Will personalisation deliver results? www.shaw-trust.org.uk

The personalisation agenda • At low level: • Moving citizens from being ‘passive consumers’ in receipt of benefits/services to being ‘active micro-commissioners’ of their own support • At high level: • A fundamental reappraisal of how the relationship between the individual and the state should work in the 21st Century. Roles of ‘consumer’, ‘funder’ and ‘provider’ have changed or merged www.shaw-trust.org.uk

The personalisation agenda across government 1 –Social Care • Introduced in social care in 2005 – pilots in 13 LAs between 2006 & 2007 • Evaluation of pilots in 2008 found that: • Most LAs took incremental approach to implementation and started by offering individual budgets to just one user group at first – eased transition for staff and users and made implementation more manageable • People receiving an individual budget were significantly more likely to feel in control of their daily lives • Individual budgets were cost-effective and produced better outcomes for the costs incurred compared with standard care packages • Older people/people with complex needs may need greater time/support to help them get the most from schemes (particularly cash direct payment) www.shaw-trust.org.uk

The personalisation agendaacross government 2 – Health • Following positive initial outcomes for personal budgets in social care in England, the NHS explored how they could be used in health for people with long-term conditions. • Pilot projects across approx half of PCTs in England and Wales introduced in 2009 to last 3 years, focusing on range of areas for personalised budgets including: mental health; stroke recovery; diabetes; MS • The Department of Health’s 2010 White Paper Equity and Excellence: Liberating the NHS continues to advocate person-centredness as a key priority. Shared decision making, access to more information, choice of provider and greater collective patient voice are all committed to as routes to achieving this. www.shaw-trust.org.uk

The personalisation agenda across government 3 – Education • Free Schools – personalisation writ large. • State-funded schools but run by and driven by local stakeholders – businesses, charities, universities, parents etc www.shaw-trust.org.uk

Common challenges across the policy environment • Culture change • Working across professional boundaries • The private/public/voluntary mix • Engaging front-line staff www.shaw-trust.org.uk

Public Sector Reform Bill - taking personalisation forward? • Publication expected by summer recess • Subject to Treasury scrutiny • Expectation that emphasis will be placed on personal budgets for health and social care - 30% of all service users have personal budgets, with a target of 100% by 2013 • Plans believed to be under consideration to allow parents of children with special needs to make their own decisions about schooling. • The health personal budget pilots in half of PCTs for people with long term health conditions to be scaled up and accelerated www.shaw-trust.org.uk

The personalisation agenda across government -what it means for Welfare to Work • Inclusion report supported by Shaw Trust in Feb 2011 made the case for personal welfare budgets • Netherlands experienced good results with personalisation in social care – improved service delivery & user satisfaction. • Exported model of personalisation in to welfare to work market • individual reintegration agreements and personal reintegration budgets - give clients their individual costed plan (value up to 5000 Euros). • Increased cost effectiveness in job entries • For clients with disabilities financial costs actually reduced www.shaw-trust.org.uk

Key points • Empowerment and personalization runs through the core of government’s agenda • Education, health, local govt, economic development agenda all about creating conditions for individuals and communities to decide what’s best for them • That agenda can work in welfare to work policy. Framework and evidence already there – onus is on commissioners to use expertise in voluntary sector to deliver it www.shaw-trust.org.uk

Presentation by Anne Seddon Head of Service, Shaw Trust Creating a personalised family community for increased outcomes for welfare to work and other client groups www.shaw-trust.org.uk

Why create support for Families in the community • 80% of available funding from Local and National Government supports 20% of families in our communities • Criminal Justice • Health and Wellbeing • Benefits (Housing and benefit payments) www.shaw-trust.org.uk

The question we need to answer How can we join up this funding to reflect savings at the centre and increase opportunity for these families in hardship…..? Shaw Trust set about to……. • * To join up its service and create one of access point to all services • * Assess clients capability, circumstances and motivation to achieve goals • * Use community provision and client support networks (including their families) to act as catalyst for change • * Understand some client groups which can sometimes be forgotten – Ex Forces and Ex offenders and young people www.shaw-trust.org.uk

Shaw Trust North West Trailblazer • Placed Advisers in the heart of the community.– Eden, (Cumbria), Knowsley (Merseyside), St Helens (Merseyside), Ashton under Lyne (Manchester). • Created one stop shops – all provision available in the community available under one roof… • Link in to communities by forging partnerships and finding ‘lost clients’ • When clients attended with family and friends they were encouraged to participate in activities www.shaw-trust.org.uk

Management Information • During the 3 months of Trailblazer activity we engaged with • 287 new clients • 87 new partnerships • 240 new clients engaged with Shaw Trust provision • 53 jobs attained • Sustainability was 87% at 6 months www.shaw-trust.org.uk

Shaw Trust Delivery Model Sustained Client Outcome Enhanced Motivation Improved Circumstances Increase Capability Advisor Enabled Client Centred Psychological journey Additionally Family Friendly Community Based Employers Retail Volunteering Health Shared Networks Housing Transport Social Enterprise Learning www.shaw-trust.org.uk 15

Our Assessment tool • Step change required in job outcomes to survive in Welfare to Work agenda • Our Assessment tool is focused on ‘Goals’ which can be used across all provision and not just employment programmes • Identifies barriers in 3 segments of • Circumstance • Capability • Motivation www.shaw-trust.org.uk

By understanding the clients situation more clearly and by helping the client to think about their own situation and options for change then we can help them move as follows: www.shaw-trust.org.uk

Initial Assessment Overview www.shaw-trust.org.uk

How far has this concept moved? • ……We don’t ask our clients which benefit you are on but simply how can we help…. • …Source ‘Pathways Adviser’ Ashton Under Lyne ……… www.shaw-trust.org.uk

Lowestoft Young People’s Service • Shaw Trust’s, Young Peoples Service, is a • service provider for young people aged 14- • 19yrs, we provide a NEET (Not in • Education, Employment or Training) Prevention • Programme in Lowestoft, Suffolk. • Flexible learner-led programmes for Young People aged 14-19yrs. Programmes are individual to the needs of the young person. Placing the young person at the centre of their own learning. • We listen to and value their feedback and encourage their leadership. • Aim to develop team work skills, positive citizenship, community awareness and raise young people’s confidence and self-esteem, in a fun and safe environment. www.shaw-trust.org.uk

Youth Involvement Strategy • Shaw Trust’s Young People’s Services are actively working together to develop a youth involvement statergy. • It will be drafted alongside the National Youth Agency and Local Government Association’s ‘Hear By Right’ Standards. • This compliments the Shaw Trust Youth Charterwhich plainly outlines the importance of how our programmes should be delivered to young people, the ways they can shape our services and their related rights and responsibilities www.shaw-trust.org.uk

www.shaw-trust.org.uk

Examples of how young people shape their own learning…. • A group of Young People recently worked together to explore team • building ideas, and were asked to design a team building activity. • Two young people took the lead and designed an activity for the group • to participate in completing. • They led the whole session and used the white board to engage the rest of the group. • The group worked positively together and negotiated, discussed, problem solved and developed communication skills. • The group undertook the group activity and then asked the group for feedback. • The two young people grew in confidence and were engaged throughout, as this was their ideas, they had ownership. www.shaw-trust.org.uk

Creating the space they want • Increasing numbers of young people accessing the service across an • increasing range of provision placed high demand on the building’s • activity room. • The young people felt that offices and activity rooms were ‘o.k.’, but that they needed somewhere to “chill out” • They formed, a small working group who collected and collated ideas, thoughts and “dream wishes” from the other young people who use our service, and they came up with the idea of converting an old and untidy games room. • The Shaw Trust Small Change Big Difference and Youth Connexions Grants provided £2K to fund the project. www.shaw-trust.org.uk

Young People Transformed This to That! www.shaw-trust.org.uk

The group, sought suggestions on the use of the room, the equipment needed and the décor of the area. • They negotiated an agreement on its use and the colour scheme of the walls and carpets. • They then ordered all the equipment and materials; cleaned, painted and decorated the room; organised for materials to be delivered, assembled them and set them up in their final position. www.shaw-trust.org.uk

Shaw Trust – Welfare to Work Convention 2011