The Speed of Trust

1. The Speed of Trust Stephen M.R. Covey

2. Trust Myths • Myth – Trust is nice to have - social virtue • Reality – Trust is hard-edged economic driver gives speed & low costs that can be measured • Myth – Trust is slow • Reality – Yes: restoring trust takes time, & building trust sometimes can be slow, but once established Trust produces speed – nothing else is as fast

3. Four Cores of Credibility • Integrity • Intent • Capabilities • Results

4. Talk Straight Demonstrate Respect Create Transparency Right Wrongs Show Loyalty Deliver Results Get Better Confront Reality Clarify Expectations Practice Accountability Listen First Keep Commitments Extend Trust Trust’s 13 Behaviors

5. 5 Character Behaviors • Talk straight or lying • Demonstrate Respect or not to show respect • Create Transparency or Hide, cover up things, not explaining your reasons behind your actions • Right Wrongs – deny or justify wrongs • Show Loyalty – betray or take credit yourself

6. 5 Competence Behaviors • Deliver Results – perform poorly or fail to deliver • Get Better – force fit become irrelevant • Confront Reality – give lip service, ignore reality • Clarify Expectations – leave expectations unclear • Practice Accountability – point fingers, don’t take responsibility

7. 3 Character & Competence Behaviors • Listen First – speak first / listen last or not at all • Keep Commitments – Over promising & under-delivering – #1 way to build trust, destroys trust fast. • Extend Trust to Others – withhold trust. Real trust!

8. Smart Trust Matrix

9. From Trust to Influence • Who influences You? • Who do You influence? How?

10. How does Johnny “the Bagger” Influence Others? Meet johnny“the Bagger” http://www.stservicemovie.com/

11. Four Cores of Credibility • Integrity • Intent • Capabilities • Results