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Field Force Automation Executive Overview

Field Force Automation Executive Overview. Agenda. Business Issues for Mobility IBM Field Force Automation (FFA) Mobile Device Management Services (MDMS) Case Studies Next Steps. Agenda. Business Issues for Mobility IBM Field Force Automation (FFA)

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Field Force Automation Executive Overview

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  1. Field Force AutomationExecutive Overview

  2. Agenda • Business Issues for Mobility • IBM Field Force Automation (FFA) • Mobile Device Management Services (MDMS) • Case Studies • Next Steps

  3. Agenda • Business Issues for Mobility • IBM Field Force Automation (FFA) • Mobile Device Management Services (MDMS) • Case Studies • Next Steps

  4. Accelerating changes in business conditions are driving increasing reliance on mobile workers to deliver business value to our organizations • Globalization has resulted in new, distributed business models to increase coverage and assure business resiliency • Internationally dispersed prospects, clients, virtual teams and global service centers • Geographically distributed workforce • Innovation is fundamental to remaining competitive • Enabling the automation of routine, repetitive tasks • Enabling people to work together on non-routine cognitive work • Need for responsiveness and flexibility to quickly assemble and disassemble virtual teams • Pressure to reduce travel expenditures • Organizations are under continuous pressure to increase individual and organizational productivity • Cost control initiatives put constant pressure on labor and resource expense • Aging workforce makes it imperative to fully utilize valued skills that may reside anywhere • Speed of change forces ongoing skills transfer in all job categories • Dispersed workforce makes timely communication and integration of enterprise information essential to ensuring consistent quality of work, wherever it takes place

  5. Clients can leverage mobility solutions to create new capabilities for strategic advantage How Mobility Can Help Benefits 5

  6. Agenda • Business Issues for Mobility • IBM Field Force Automation (FFA) • Mobile Device Management Services (MDMS) • Case Studies • Next Steps

  7. The Mobile Workforce Puzzle: Field Force Automation Delivers Enterprise Asset Management & Much More… Asset Lifecycle Management Enterprise Asset Management Document Management Outage Detection and Management Supply Chain Management Mobile Workforce Management Geospatial Systems Mobile Dispatch Materials Management ERP Integration Proven ROI in Key Industries: Manufacturing Utilities Oil &Gas Telecommunications Healthcare Life Sciences Government Retail & Hospitality Travel & Transportation • Equipment and remote asset monitoring • Deploy and Manage Sensors/Intelligent Electronics • Reliability Centered Maintenance (RCM) • Optimize capital and operation expenses • Compare asset performance across fleet/grid • Reduce operational and financial risk

  8. The Value of FFA is Proven by Demonstrable ROI • Corningsaved an hour per technician per shift • Aetnasaved $50,000 per year in admin costs • Great River Energy reduced inspection cycle time by 80% • Maryland Stadium Authority saved $60,000- $100,00 annually • Rush Medical Centerraised productivity by 27% • Hewlett-Packardincreased asset reliability by 47%

  9. IBM Business Consulting Services Business Strategy Application configuration support Business strategy Reports, interfacescustomizations and extensions Business process transformation End user supportlevel 1 (if applicable) ERP and EAM Application integration and implementation Application management functional IBM Global Services: Helping you Maximize ROI and Project Effectiveness IBM Packaged Application Management Services IBM Global Technology Services Device Platform Integration and Deployment (Device Kit Assembly , Testing, Distribution, Maintenance) Software Platform Management Services (Software load & test) Device Asset Management Device Management (diagnostics, configuration management, software and security) Training Equipment Maintenance Network Design and Implementation Network and Enterprise Security IBM End-to-End Systems Integration

  10. IBM Global Technology Services:Delivering ROI Faster through Partner Collaboration Infrastructure and ISV Software WebSphere – Middleware Product Family ISV Software Hardware Wireless Network Business, SW and HW Integration Design Build Deliver Support Maintain Strategy

  11. 40+ years of experience in printer and printer technologies • Multiple printer families for broad solution deployment • Best of Breed in printer industry • In-depth mobile printer and WLAN management tools • Broad industry experience • Key IBM Alliance w/ Complementary Ecosystem of partners IBM Delivers Field Force Automation by Leveraging a Powerful Ecosystem of Global Alliances & Partnerships • World Leader in integration of wireless and mobility solutions • Global integration services • Process and infrastructure design and implementation • Flexible SW architecture • Complete Lifecycle Services including Device maintenance • Industry-specific solutions/experience • Ecosystem of ISV and hardware partners • Global financing flexibility Key Motorola, Lenovo, Zebra and IBM ISV in field mobility • Experienced, array of asset and service management mobile software with Industry-specific solution templates and workflow • 80% prebuilt, pre-integrated, mobile products • Built on a recognized Agentry mobile platform • Hundreds of customers worldwide • 30-year wireless and advanced data capture experience • In-depth industry mobility application skills • Global leader in EPC RFID installs; RFID tags and best-in-class readers • Broadest line of purpose-built enterprise-class mobile devices • In-depth device, security and WLAN management tools • Key IBM Alliance w/ Complementary Ecosystem of partners • Exceptionally Engineered Thinkpad PCs Worldwide; • A comprehensive line of notebook and tablets with high-performance wireless built in • Innovative Research and Development for laptops and tablets • Passes critical Military specifications “Semi-ruggedized” • State-of-the-art ThinkVantage Technology (Systems Mgmt. Software Tools)

  12. Agenda • Business Issues for Mobility • IBM Field Force Automation (FFA) • Mobile Device Management Services (MDMS) • Case Studies • Next Steps

  13. IBM’s Mobile Device Management Services (MDMS)bundles a comprehensive set of services that impact the full lifecycle of the mobile solution Physical management • IBM Device Management Services for asset management • IBM Workplace Optimization Consulting Services Deployment, configuration and installation • IBM Device Management Services for asset management • IBM Platform Integration and Deployment Services • IBM Software Platform Management Services • IBM Workplace Optimization Consulting Services Support • IBM Device Management Services for asset management • IBM End User Support Services • Maintenance • IBM Platform Integration and Deployment Services • IBM Software Platform Management Services • IBM Workplace Optimization Consulting Services Acquisition • IBM Device Management Services for asset management Retirement/disposal • IBM Device Management Services for asset management • IBM Platform Integration and Deployment Services Purchasing the devices is the easy part!!!

  14. Mobile Device Management ServicesImpact Realization of Value Operational Incentives Allow customers to focus on their business and not managing devices or applications Increase device and application availability Enable reporting and tracking of in-service devices Leverage IBM’s depth and breadth of technical expertise Provide a method to ensure devices are compliant withbusiness requirements Enable over the air updates to deployed devices Track mobility asset management and reporting Financial Incentives Provide reduced and predictable costs Select full, end-to-end service solutions or choose services capabilities that meet business needs “Change” Technology Implementation from CapEx to OpEx with IBM Global Financing option Reduce the cost and disruption of the Technology “refresh cycle”

  15. Agenda • Business Issues for Mobility • IBM Field Force Automation (FFA) • Mobile Device Management Services (MDMS) • Case Studies • Next Steps

  16. Case Study: British Petroleum (BP) CHALLENGE • BP needed to deploy multiple mobile applications for activities ranging from exploration to processing, to transportation • Diverse IT and systems environments • Focus on consolidating systems and standardizing processes BUSINESSVALUE OF SYCLO • Cost-effective implementation of multiple mobile solutions across the value chain • Vast improvements in productivity, planning and cost containment IT VALUE OF SYCLO • Integration into multiple back-ends: SAP, Primavera, Maximo, OSI PI, and ISSOW from Petrotechnics • Deployed multiple pre-built applications and templates, minimizing software costs • Extremely flexible framework allowed for continuous adjustment of integrations and business processes

  17. BP Views its Syclo and Motorola Implementations as a Versatile Platform Approach to FFA, Utilized by Multiple Business Units Agentry

  18. Agenda • Business Issues for Mobility • IBM Field Force Automation (FFA) • Mobile Device Management Services (MDMS) • Case Studies • Next Steps

  19. Why IBM Field Force Automation (FFA)? • Cut costs and boost profitability through higher asset utilization, reduced downtime, improved supply chain effectiveness and higher customer satisfaction • Increase your ROI and accelerate payback time on all your critical assets including mobile personnel • Enhance efficiency across the entire asset management lifecycle for both owned and non-owned assets, equipment, resources and personnel • End-to-end solution = 1-stop shopping and vendor consolidation • Take advantage of IBM and partner best practices as well as end-to-end, full lifecycle solutions approach

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