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Exploring the Role of a Systems Analyst in Business Problem Solving

Learn about the role of a Systems Analyst in understanding and solving business problems, the essential skills, ethics, tools, and techniques required, and the types of technology encountered in this field.

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Exploring the Role of a Systems Analyst in Business Problem Solving

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  1. SYS366 Week 1 - Lecture 2 The role of an Analyst Introduction to the role of Systems Analyst

  2. Today • What is an analyst? • The role of the Systems Analyst

  3. The Analyst • Skilled in analysis

  4. Analyze • Examine minutely the constitution of • Ascertain constituents of • Find or show the essence or structure of

  5. Today • What is an analyst? • The role of the Systems Analyst

  6. Systems Analyst • A business professional • Requires extensive technical, business and people knowledge, communication, business and technical skills • Is fundamentally curious to explore how things are done with a desire to make them work better “We are all system analysts to a certain degree”

  7. Systems Analyst • Focuses on understanding the business problem • Focuses on the approach to be taken to solve the business problem

  8. Problem Solving Approach • Research and understand the problem • Verify that the benefits of solving the problem outweigh the costs • Develop a set of possible solutions (alternatives) • Decide which solution is best and make a recommendation • Define the details of the chosen solution • Implement the solution • Monitor to make sure that you obtain the desired results

  9. Systems Analyst “Must thoroughly understand the problem the system will solve”

  10. Systems Analyst Skills • Integrity & Ethics • Technical Knowledge and Skills • Business Knowledge and Skills • People Knowledge and Skills

  11. Ethics • Ethics • treating of moral questions • science of human behaviour • the whole field of moral science • not tied to any religion but rather how a “decent human being” would behave • consumer rights

  12. Ethics • Ethics • many professions have a code of ethics, e.g. doctor’s, investment dealers, lawyers, accountants, analysts

  13. Systems Analyst Skills • Technical Knowledge and Skills • Computers and how they work • Devices that interact with computers, including input devices, storage devices, and output devices • Communications networks that connect computers • Databases and database management systems • Programming languages • Operating systems and utilities • Tools and techniques for developing systems

  14. Systems Analyst Skills • Technical Knowledge and Skills • Tools and techniques for developing systems • Tools are software products that help develop analysis or design specifications and completed system components • Microsoft Access, PowerBuilder for developing systems • Integrated development environments (IDE’s) for specific programming languages (Java, C++) • CASE tools to store information about system specifications • Program code generators, testing tools, project management tools (to name a few)

  15. Systems Analyst Skills • Technical Knowledge and Skills • Tools and techniques for developing systems • Techniques are used to complete specific system development activities • Project planning techniques • Systems analysis techniques • Systems design techniques • System construction and implementation techniques • System support techniques

  16. Systems Analyst Skills • Business Knowledge and Skills • What the specific organization does • What makes it successful • What its strategies and plans are • What its traditions and values are

  17. Systems Analyst Skills • People Knowledge and Skills • How people think • How people learn • How people react to change • How people communicate • How people work (in a variety of jobs and levels) • Must be able to listen well

  18. Type of Technology Encountered • Desktop systems • Networked desktop systems that share data • Client-server systems • Large-scale centralized mainframe systems • Systems using Internet, intranet, and extranet technology

  19. Typical Job Titles and Places of Employment • Programmer analyst • Business systems analyst • System liaison • End-user analyst • Business consultant • Business systems consultant • Systems consultant • System support analyst • System designer • Software engineer • System architect

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