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FTC Forum on Enforceable Codes of Conduct: Protecting Consumers Across Bor ders

FTC Forum on Enforceable Codes of Conduct: Protecting Consumers Across Bor ders OECD Guidelines for Multinational Enterprises and ISO Guidance on Social Responsibility 29 November 2012 Peter Avery. Consumer policy tools. Consumer education and awareness

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FTC Forum on Enforceable Codes of Conduct: Protecting Consumers Across Bor ders

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  1. FTC Forum on Enforceable Codes of Conduct: Protecting Consumers Across Borders OECD Guidelines for Multinational Enterprises and ISO Guidance on Social Responsibility 29 November 2012 Peter Avery

  2. Consumer policy tools • Consumer education and awareness • Information provision and other disclosure measures • Contract terms regulation • Cooling-off periods • Moral suasion • Codes of conduct and trustmarks • Standards • Licensing and accreditation of firms or providers • Financial instruments • Prohibitions • Dispute resolution and redress mechanisms • Enforcement strategies

  3. OECD and ISO: Consumer issues

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