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Connected Care and Connected Health

Connected Care and Connected Health. South and South West Housing LIN Annual Conference Tunstall Workshop Technology-enabled Housing and The Spanish model 20.10.15. Discussion points. Introductions – Andrew Bailey Our work across the South/South West Launch of the Housing LIN Q&A

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Connected Care and Connected Health

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  1. Connected Care and Connected Health South and South West Housing LIN Annual Conference Tunstall Workshop Technology-enabled Housing and The Spanish model 20.10.15

  2. Discussion points • Introductions – Andrew Bailey • Our work across the South/South West • Launch of the Housing LIN Q&A • The Spanish Model – Warren McLennay • Q&A

  3. BackgroundResearch & Resources - SW leadership set • Workshop looked at the opportunity for the SW to drive the step change in technology enabled housing with care and the potential to leap frog into the digital world What did we do? • Took the feedback from the workshop and online survey • Created a white paper, infographic and slide share • http://www.housinglin.org.uk/Topics/browse/HousingOlderPeople/OlderPeopleHousingProvision/Telecare/?parent=987&child=9467 • Developed a Q&A (see next slide) Work in progress • Developing a Housing Scenarios document

  4. Revolutionising housing with care with life enhancing technologies - your questions answered • This paper provides essential “did you know?” questions and answers for housing providers, commissioners and managers of adult social care when it comes to considering the best use of technology enabled care, as we enter the digital world. http://www.housinglin.org.uk/Topics/browse/HousingOlderPeople/OlderPeopleHousingProvision/Telecare/?&msg=0&parent=987&child=9829

  5. Unleashing the power of digital communications New services IP telephony WiFi Apps Touchscreen internet access Digital inclusion Concurrent calls Increased system resilience Enhanced resident experience Video door entry Fully digital Communicall Vi IP We have begun a journey from analogue to digital which will enable us to deliver flexible models of technology enabled housing with care. Analogue & digital services Electronic noticeboard Information kiosk myworld Active health management http://uk.tunstall.com/digitaljourney Communicall Vi Alarm calls Door entry Telecare Telehealth Lone worker All analogue

  6. What can be achieved by doing it well? Life at your fingertips CONNECTED with internet accessand video telephony ASSURED in a home that willevolve with you SECURE with video door entry and access control INDEPENDENT help only whenyou need it IN CONTROL Easy repair reportingand calendar management SAFE with help available24 hrs a day PROTECTED with environmentaltelecare sensors WELL self care with health apps and telehealth FULFILLED with social eventsand access to yourcommunity

  7. Spanish Model Unique proactive ‘teleassistance’ model Large-scale public/private partnership, providing telecare monitoring and response, coordinated social care, public health and preventative services which has become an international reference site

  8. Background • Tunstall Televida supports more than 245,000 people across Spain with telecare and associated services • 8 monitoring centres • 16 million calls each pa • Delivers Barcelona’s Regional telecare service - 75,000 users • Provides Barcelona City’s Local Telecare Service - 67,000 users

  9. What is the City of Barcelona’s teleassistance Service? • Commissioned by Barcelona Council in conjunction with the municipalities in the province • Delivered by Tunstall Televida since 2005 • Grown from 3,800 service users to 67,000 today • Service received by 10% people aged 65+ and 25% 80+ The service provides people who are older and/or have long-term care needs with a range of support including: • Monitoring • Telecare systems • Home care • Prevention and wellbeing services

  10. The challenge How has the teleassistance model combined a preventative approach, public-private collaboration, technology and continuous improvement to create an international reference site for telecare delivery?

  11. The elementsPreventing as well as reacting • 60% of calls are outbound • Operators proactively call service users on a regular basis: • to check on their wellbeing • remind them of appointments • prompt them to take medication • wish them a happy birthday • Frequency of contact adjusted depending upon the needs of the individual • Contact service users in crisis, e.g. bereavement • Protocols are in place for risk of suicide or abuse, and in the event of major disasters • Significantly reduced the number of emergencies, improved the wellbeing of users and made effective use of public services

  12. Additional service elements • Mobile home care and social workers • Public Health • Advanced technologies to support users • Inter-municipal network CareChat, smartphone using decision tree and pictograms

  13. Outcomes • The teleassistance model provides preventative, proactive support for more independent service users • Vulnerable or at risk service users receive increased levels of support • Care services are prioritised and coordinated to ensure effective use of resources • Latest customer survey users gave the service 9.8 points out of 10 Health promotes healthy lifestyles, focused on people with long-term conditions, preventing nursing home and hospital admissions Safety preventing falls, improving safety, reduction in emergency calls Inclusion reducing social isolation Carers reduction in carer emergency calls

  14. Q&A Thank you Andrew.Bailey@Tunstall.com Warren.Mclennay@Tunstall.com

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