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EMOTIONAL INTELLIGENCE. Addressing Emotions at Workplace By Neerja Bhatia. Objectives. Empower yourself and others Learn the art of emotional mastery Understand the root cause of reactions in self and others Manage emotions and communicate effectively in challenging situations
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EMOTIONAL INTELLIGENCE Addressing Emotions at WorkplaceByNeerja Bhatia
Objectives • Empower yourself and others • Learn the art of emotional mastery • Understand the root cause of reactions in self and others • Manage emotions and communicate effectively in challenging situations • Understand how to expand personal influence • Expand your ability to be creative and innovative
What is EI Being courageous The Hard Stuff Strength in Vulnerability Creating time and energy What EI is not Being subservient The Soft Stuff Being Weak Wasting time and energy
Introductions • Name • Role • I feel empowered when __________ • What do you do for Fun!!! • Expectations
Our Expectation Help you with being more • Effective • Efficient • Get more enjoyment at work and life
Emotional Intelligence (EQ) is the ability to sense, understand, and effectively apply the power of emotions as a source of human energy, information, connection, and influence.
“You cannot solve a problem from the same consciousness that created it. You must learn to see the world anew.” —Albert Einstein—
Building the muscles of RESILIENCE Resilience = Openness + Optimism + Purpose
Self-Awareness Self-Management Resilience Social-Awareness Relationship Management
From Fight, Flight to Flow According to Mayer and Salovey’s research… “EI allows us to think more creatively and use our emotions to solve problems. The emotionally intelligent person is skilled in four areas: identifying, using, understanding and regulating emotions.”
Understanding Emotional Reactions • Cognizing • Re-Cognizing • Feeling • Reacting
Group Activity • Group A – messages you received as a child about work and life • Group B – messages you received as an adult about work and life
Brainstorming To increase Self-Awareness brainstorm Group A – Strategies to stay OPEN the face of conflict Group B – Strategies to stay OPTIMISTIC Group C – Strategies to create meaning or PURPOSE for work
Mental Models and the Ladder of Inference • 1. I observe the conflict • 2. I select the data from the conflict • 3. I add meaning to the selected data • 4. I make assumptions based on the meaning I added • 5. I draw conclusion based on the assumptions • 6. I adopt beliefs based on the conclusion • 7. I take action based on the beliefs
Emotional Hijacking • A term used by Daniel Goleman in his EI work in the late 90’s. • Hijacking is referred to as the disconnection between the connectivity of the rational brain and the emotional brain. • When ‘hijacked’, we fall prey to fight, flight or freeze.
Programmed Responses Robert Fritz The Path of Least Resistance
EMOTIONAL HIJACK Brainstorm In small groups, come up with strategies to avoid emotional hijacking
Perceived Reality impacts our success Vision You Perceived Reality
VISION R E S O N A N C E D I S S O N A N C E Process addiction Substance addiction ALARM SYSTEMNegative Thoughts/Fear Negative Emotions/Anger/Frustration/Anxiety/stress Negative consequences/poor health conditions
Resonance • Ever wonder what gives you energy? • Do you know what rejuvenates and inspires you? • What is your resonance factor that adds life to you?
Dissonance • Giving your power away • Resentments • Grudges • Low self esteem • Hatred • Unforgiving nature • Anger
Alarm System • Consists of body signals that can be identified by • Breathing Patterns • Emotional Sensations • Uneasy feelings • Fatigue • Energy Drain • Leads to Health Problems
Emotional Intelligence Styles Profile Assessment Determine how appropriately you apply both your knowledge and feelings to a social situation
Open Minded or Conceptual Style • Enjoy taking on large and complex issues and challenges • Raise new and interesting options and possibilities to explore • Be quick in selecting from a range of alternative options • Cover a lot of ground in a short space of time
Systems Minded or Organized Style • Value the development of clear systems and processes • Look for widespread input from others in shaping a sound conclusion • See themselves as resolute and dependable • Highly value practical experience and knowledge
Facts Focused or Reflective Style • Think about issues quite deeply • Adopt a logical and analytical approach • Approach problems systematically • Weigh the alternatives properly and make an informed decision
Feelings Focused or Empathetic Style • Be generous of spirit and giving as a person • Take time and trouble to understand people’s feelings • Minimize or avoid conflict and work hard to make peace • Seek deeper and more meaningful relationships
Group Activity Based on your EI assessment, get into your prescribed style profile group and discuss the added value the other styles bring to the team.
Stages of Group Development • Forming: Being ‘nice’ ‘Honeymoon Stage’ • Storming: Expressions of truth begins • Norming: Identification of individual strengths to roles that best fit abilities and desires • Performing: Accomplishments through perfect alignment of talent with roles
Group Discussion Strategies to embrace and learn from conflict
Collaborative Intelligence and our Ecosystem… How large is your organization?
Change or Opportunity…Conflict or Challenge… • You are in charge of an ERP implementation that will add extraneous amount of work and stress on your team. • You are concerned of the increasing conflict between the two divisions. Having enormous stress due to added work load is not helping.
What stands in the way of Listening • How much of what we know that we have learned by listening? • Amount of the time we are distracted, preoccupied or forgetful? • How much we usually recall immediately after we listen to someone talk? • Amount of time we spend listening? • How much we remember of what we hear? • Amount of us who have had formal educational experience with listening?
