Selecting and Developing Courses for Police

1. Selecting and Developing Courses for Police Product Road Map

2. Product Road Map • CPKN’s primary tool to assess and plan courses for development. • Assessment Criteria: Need Benefit to CPKN SME/Content Availability Course Duration Development Capacity

3. Process in Practice Product Road Map

4. Product Road Map Timeline Fall 2006 Initial analysis with RCMP Jan 2007 Funding approval from Police Sector Council Feb 2007 Project Kick-Off: - Content Review - Project Plan  PDD - Evaluation Plan Aug 2007 Pilot Launch

5. Product Road Map Pilot Update Registered Users: Police 1006 Non-Police 391 Complete: 264 Complete: 36 Started: 552 Started: 162 Not Started: 190 Not Started: 193

6. Analysis Design Develop Implement Evaluate Product Road Map ADDIE ADDIE Model

7. Selecting and Developing Courses for Police Analysis

8. Course Selection Process Analysis • Review of course material: • CD’s/DVD’s • PDF’s • Pamphlets • Classroom Material • Determine initial cost/effort estimates

9. Analysis Project Kickoff • Discovery Fact Gathering • Conversations with SME/Content Provider • Discuss wants/needs including internal timelines • Test parameters • Layout of the baseline for the project cycle • Set expectations • Project Estimates • Possible course treatments • Potential size: Number of lessons and pages • Produce project cost and timelines • Internal Discussions and Approval

10. Project Definition Document Analysis Challenge/Risk: SME availability • Project Solution Description • Objectives • Target Audience • Proposed Content • Challenges and Risks • Outlines potential stumbling blocks for successful project completion Mitigation: A compressed schedule will lead to a larger design team making demands on the SME’s time. Approvals will have to be completed according to the schedule or delays will occur.

11. Project Definition Document Analysis • Outline Changes vs. Corrections • Project Management Assumptions • Estimate Effort Summarization • Proposed Schedule

12. Selecting and Developing Courses for Police Design

13. Design Our Objectives • Design engaging solutions that encourage quick and easy access to information • Create solutions that will allow the learner to transfer newly acquired knowledge and skills to the job • Enable learners to be successful

14. Solution Definition Standards And Templates Content Creation Storyboarding Review Process Design How Do We Design? Primary Tasks

15. Design Solution Definition Solution Definition • Roadmap for designing a high quality learning solution • Defines the requirements for ensuring a consistent learning experience

16. Design Standards and Templates Standards • Look and feel of the interface and interactive components • Types and treatment of media and graphics • Presentation and formatting of content • Instructional design conventions

17. Design Standards and Templates Templates • Storyboards • Activities

18. Design Content Development Content Review • Identify information that needs to be clarified • Identify contradictions and conflicting information • Identify gaps

19. Design Content Development Content Creation • Create learning objectives • Write content • Organize content into manageable “chunks” • Create job aids and resources

20. Design Storyboarding Storyboard • Visual representation of the end product • Quickly and easily created and edited • Helps prevent unnecessary and costly rework

21. Design Review Process Review Workbooks • Track and manage changes • Improve internal workmanship

22. Selecting and Developing Courses for Police Develop

23. Tools and Technologies Develop Industry Standard Tools Industry Standard Technologies

24. Standards Develop CPKN Web Standards • Internet Explorer 5.0 for Windows and higher • Macromedia Flash 7 Browser Plug-in • Adobe PDF Reader 4.0 and higher • Most content is built for screen resolutions of 800X600

25. Build Assets Develop Photos, Illustrations, Animations, Activities

26. Create Course Develop Assessment created Text from Storyboard and Assets are assembled into page layout

27. Review Develop Review Workbooks • Track and manage changes • Improve internal workmanship

28. Selecting and Developing Courses for Police Implement

29. Delivery Platform Implement Xtention LMS • Learning Management System used by CPKN since 2004 • SCORM 1.2 Compliant • Capable of Multi-Portal implementation • Certificate generation on successful completion of course(s) • Role based reporting

30. User Access Implement Review and Release • Subject Mater Expert review • Peer review • Pilot release • Global release

31. Selecting and Developing Courses for Police Evaluation

32. Evaluation Why Do We Evaluate? Reasons for Evaluating • Validate training • Justify costs • Improve design

33. Reactions Learning Behaviour Results Evaluation How Do We Evaluate? Kirkpatrick Model

34. Evaluation Kirkpatrick Model Level One – Reactions • Relevance of the objectives • Ability of the course to maintain interest • Appropriateness of interactive exercises • Ease of navigation • Perceived value and transferability to the workplace Methods of Measurement - Interviews - Questionnaires - Observation - Meetings

35. Evaluation Kirkpatrick Model Level Two – Learning • New or improved skills, knowledge and attitudes • Pre-test and Post-test Methods of Measurement - Interviews - Questionnaires - Written or verbal tests - Problem solving exercises - Attitude surveys

36. Evaluation Kirkpatrick Model Level Three – Behaviour • Level of retention • Changes to behaviour • Application of new skills Methods of Measurement - Questionnaires - Observation - Self-reporting

37. Evaluation Kirkpatrick Model Level Four – Results • Business impact of the training Methods of Measurement - Return on investment analysis - Before and after studies

38. Selecting and Developing Courses for Police Conclusion and Questions

39. Benefits of E-learning • Any location, any time • Self-paced • Less expensive to produce • Provides a consistent message • Increased retention • Updated easily and quickly • Easily managed for large groups of students