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BCEN 1400

BCEN 1400. Chapter 7 Management and Leadership. How Managers Roles are Changing. Old Managers Used to tell you what to do, how and when to do it Watched over employees and reprimanded New Managers Leave it up to employees to determine best way to do things

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BCEN 1400

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  1. BCEN 1400 Chapter 7 Management and Leadership

  2. How Managers Roles are Changing • Old Managers • Used to tell you what to do, how and when to do it • Watched over employees and reprimanded • New Managers • Leave it up to employees to determine best way to do things • Work more as a team, supporting, coaching, and motivating.

  3. Functions of Management • Managers • Plan (very important – lays the groundwork) • Organize • Lead • Control

  4. Being a Manager: Planning • Anticipating trends and creating strategies • Mission, vision, values, goals, and objectives • SWOT analysis • Strategy and tactics • Decision making • Using scientific method

  5. Starbucks’ Mission • To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. • Why is it important to focus upon “one” of everything? • How does inspiring the spirit sell more coffee?

  6. Types of Planning • Strategic Planning – Long range goals of the company • Tactical Planning – Short-term programs for reaching long-term goals • Operational Planning – Figuring out how to work better in certain departments • Contingency Planning – Coming up with Plan B

  7. Being a Manager: Organizing • Managers organize the efforts and resources they have under their control • Organizational Chart • Why do people get put into management positions? • Is this right? • Choosing between stakeholders • Staffing the ranks and dealing with turnover

  8. Skills of Managers • Technical Skills – Abilities to perform certain functions • Human Relations Skills – communicating with and motivating others • Conceptual skills – being able to think convergently and divergently

  9. Being a Manager: Leading • Creating something for others to follow • Different styles of leadership • Autocratic • Participative • Free-rein • Leadership used to be referred to as directing – shows how management style has changed!

  10. Being a Manager: Controlling • Establishing standards • Creating a measurement system • Measuring • Comparing results to plans • Taking corrective action

  11. Importance of Satisfaction • External customers • Consumers and other businesses • Getting them to want to refer the business • Getting them to return • Internal customers • Making them feel at home • Putting a smiling face in front of the customer • Making everyone work well together to run more efficiently.

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