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Long Term Care Ombudsman Division of Aging and Adult Services

Long Term Care Ombudsman Division of Aging and Adult Services. Older Americans Act. Basic Organization of OAA-Related Aging Services. Federal Level: Administration on Aging State Level: State Unit on Aging (Division of Aging and Adult Services) Local Level: Area Agency on Aging.

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Long Term Care Ombudsman Division of Aging and Adult Services

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  1. Long Term Care OmbudsmanDivision of Aging and Adult Services

  2. Older Americans Act

  3. Basic Organization of OAA-Related Aging Services Federal Level: Administration on Aging State Level: State Unit on Aging (Division of Aging and Adult Services) Local Level: Area Agency on Aging

  4. Functions and Duties • Identify, investigate and resolve complaints in long term care facilities • Inform residents how to obtain services • Ensure regular and timely access to services • Advocate for residents’ rights • Provide administrative and technical assistance • Analyze, monitor and comment on legislation • Provide training to ombudsmen and volunteers

  5. Federal Fiscal Year 2009 • The Ombudsman Program has the authority to investigate complaints in nursing homes and assisted living facilities • Nursing homes - 136 (15,770 beds) • Assisted living facilities - 1,922 (28,940 beds) • Number of complaints investigated - 5,477 • Paid staff (ft/pt) - 22 • Volunteers - 61 • Volunteer hours - 10,089

  6. Sources of Complaints • Residents  • Relative/friend • Facility staff  • Adult Protective Services • Medical Professionals • Hospitals • Ombudsmen • Anonymous

  7. Examples of Complaints • Environmental • Dietary • Privacy • Access to medical records • Recreational • Legal • Financial • Staffing • Quality of care

  8. AdditionalActivities Trainings • Staff and volunteers         749 • Facility staff               102 Consultations • Facilities                   2,663 • Individuals                5,208 Community Education         150 Licensing Survey Participation   128 Resident & Family Council Meetings  501  

  9. Contact • Division of Aging & Adult Services • (602) 542-4446 • For the phone number of the Regional Ombudsman in your area

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