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Working in partnership with NHS Doncaster to provide Renal Dialysis Patient Transport Services

Working in partnership with NHS Doncaster to provide Renal Dialysis Patient Transport Services . A unique and innovative team ......... . New entrant Core NHS experience base Vertically integrated business model Renal dialysis patient transport model based on successful pilot.

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Working in partnership with NHS Doncaster to provide Renal Dialysis Patient Transport Services

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  1. Working in partnership with NHS Doncaster to provide Renal Dialysis Patient Transport Services

  2. A unique and innovative team ......... • New entrant • Core NHS experience base • Vertically integrated business model • Renal dialysis patient transport model based on successful pilot

  3. ... the principles • Patient focused, responsive, high quality service • Minimising/eliminating patient waiting times • Fit for Purpose Vehicles • Dedicated, trained staff • Benchmarked price • Exceed KPIs

  4. ... the delivery model

  5. ... puts patients at the centre of service

  6. ... Modern fleet Our vehicles are purpose built to allow patients to provide high standards of safety and comfort* Flexible internal seating arrangements* Accessible – tail lifts / side step / grab rails* On Board comms. available to patients.Excellent lease arrangements through Cranmer LawrenceFirst class dealership networkInnovative ‘flexi trans’ floor anchorage system for wheelchairs/stretchers

  7. ... dedicated/trained staff • Advanced First Aid and Resuscitation, including use of an Automatic External Defibrillator (AED) • NVQ Level 2 • Enhanced CRB • Infection Control • Lifting & Handling / Wheelchair Safety • Caring Relationship with Service Users

  8. ... a modern IT platform Comprehensive PTS CAD system Suite of support applications Enterprise Management Reports Secure 24/7 back up arrangements Flexible and ‘customer specific’

  9. ... Patients • At the centre of the service • Receiving a quality experience in transit • A professional service • Dedicated staff • Confidence in the provision • Part of the integrated package of care

  10. KPIs exceed all DoH standards & patient expectations • Specified pick up time parameters • Specified maximum journey time • Arrival/departure time parameters • Monthly statistical performance reports ... feedback through KPIs

  11. “This is fantastic. The driver waits for me rather than me waiting for him”. “Thank You. You have given me an extra six hours a week”. ... patient feedback “Excellent staff who go the extra mile to make me feel safe”.

  12. ... any questions?

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