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Patient Transport Services. “Aiming to provide responsive, high quality, caring services for the North East”. What is PTS? Provides non-emergency and urgent transport for patients whose medical condition is such that it would be detrimental for them to travel by other means of transport
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Patient Transport Services “Aiming to provide responsive, high quality, caring services for the North East”
What is PTS? • Provides non-emergency and urgent transport for patients whose medical condition is such that it would be detrimental for them to travel by other means of transport • The patient requires the skills of PTS ambulance staff for the duration of the journey • Primarily a pre-planned, contracted service • Multi Patient Transport • Non time critical • Out of hours service, where funded
Types of Transport We have a wide range of vehicles which undertake an average of 4,500 journeys a day including:- • Ambulances • Cars • Ambulance Car Service • NEAS Cars • Community Transport • Taxis
Ambulance Car Service Volunteers work, using their own cars to transport patients, who are able to sit comfortably in a car All volunteers are CRB checked and follow strict procedures. At present we have 150 volunteer drivers
Our Staff • Trained in • First Aid • Patient Moving and Handling techniques • Driving skills • All crews are capable of dealing with patients who require oxygen therapy en route
Making a PTS Booking • Online booking system • 300 GP surgeries are currently online • all Hospitals in our operational area have been offered the service • Most use the online system • The majority of online users have the facility to book online up until 11:00am the day before transport is required • After 11:00am bookings cannot be guaranteed although every effort will be made where possible
Escorts Escorts must be requested at the time of booking and are available if the patient has • a medical need • is 16 years of age or under (an escort must always accompany the child) • severe communication or sensory difficulties • a first appointment and requires moral support • A drip or infusion pump (nurse escort)
Banding Times • Agreed set of times when patients should be dropped off at Hospital for their appointments • excluding renal dialysis treatment (set times throughout the day) • Hospital appointments should be calculated on the banding times • 09:30 – Patients who live between 3-8 miles from the receiving Hospital • 10:30 – Patients who live under 3 miles and over 8 miles from the receiving Hospital • 14:00 – Patients who live outside of the above
When will patients be picked up from home? • It is not possible to give precise times for transport to Hospital, as it is dependant on where the patient lives and the number of patients travelling together • For morning appointmentspatients could be picked up any time from 08:15 onwards • For afternoon appointment patients should be ready to travel approximately 2 hours beforehand
Mobilities • Walking Case The patient can walk to the vehicle with assistance • Tail Lift For patients who need a wheelchair
Two Person Lift • The patient cannot walk and requires the assistance of 2 ambulance staff to be moved to and from the ambulance • The patient requires oxygen or has a mental and/or physical condition requiring the attention of 2 staff. • There is difficult access at home or destination Two Person Lift in Own Wheelchair • The patient has their own wheelchair and cannot transfer to the seat of the ambulance • There are steps or difficult access at home • The patient requires the attention of 2 staff for the duration of the journey or are on oxygen • Please note a wheelchair takes up 4 seats on a vehicle
Stretcher Patient • The patient must lie down for the duration of the journey or has a full leg plaster and cannot sit • A stretcher takes up the place of 4 ambulance seats • Oxygen may be required
Special Arrangements • The patient is either a baby, infant or child under 135cm in height • The patient requires the attention of more than 2 ambulance staff • The patient needs the attention of an Accident & Emergency crew but is not time critical Bariatric • Assessment prior to transportation is essential to ensure risk is minimised
The Future • Transformation of the service to ensure we continue to meet the needs of our customers • Rapid Programme Improvement Workshop focused upon redesigning the Patient Pathway • Development of key performance indicators so we can measure and demonstrate the quality of the service we provide • Modelling exercise underway to enable us to better match the capacity we have with the demand for our service