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IVR

Interactive voice response, or IVR, is an automated telephone system that combines pre-recorded messages or text-to-speech technology.

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IVR

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  1. IVR (Interactive Voice Response)

  2. IVR • The Interactive Voice Response (IVR) system, which automatically responds to customer inquiries and routes calls to appropriate agents without requiring human participation, enables you to handle your business calls effectively. It serves as a virtual receptionist for your company, giving it a more polished appearance.

  3. Features of IVR • Call recording - To monitor quality and improve staff training, record each and every IVR call you make and store it in a secure cloud. • Admin and Staff  panel - In the live call dashboard, you may monitor ongoing calls and view call records and data in real time. • CRM integration - As and when a consumer calls, you can see their information and history on a screen. • Multi – language support – Provide consumers with Multi – language help by sending them personalized English, Hindi, and local messages. • Menu Customization – Create a categorized menu with multiple sub-menu options to help your consumers navigate their questions throughout the call flow. • Call  Reports - For data-driven business choices, get superior call insights with daily, weekly, and monthly call analytics reports.

  4. Benefits & Applications of IVR BENEFITS APPLICATIONS Healthcare Education Customer Service Finance • Efficient call routing • Lower operational costs • Error Reduction • Increased security

  5. Reventors Techno Lab • Reventors Techno Lab is a cloud telephony service provider-based company. They have many services to offer related to telephony, and IVR service is one of them. Reventors is providing service at an affordable price which helps client’s company in brand awareness, reaching more & more customer and simultaneously fetching business from them.

  6. THANK-YOU

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