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CNO Financial Group

CNO Financial Group. Journey to a Center of Excellence. CNO Financial Group’s Model. Community. Center Of Excellence. Of Practice. Community of Practice vs. Center of Excellence. Community of Practice is a group of people who share a profession.

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CNO Financial Group

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  1. CNO Financial Group Journey to a Center of Excellence

  2. CNO Financial Group’s Model Community Center Of Excellence Of Practice

  3. Community of Practice vs. Center of Excellence • Community of Practice is a group of people who share a profession. • Center of Excellence is a team that provides leadership, evangelization, best practices, research, support and/or training for a focus area.

  4. CNO Time Line • May 2009 – CNO becomes a corporate member of IIBA • November 2010 – Attended BBC Conference • August 2011 – Reorganized IT BA Team • November 2011 – IIBA Competency Assessment & Business Analysis Process Evaluation • January 2012 – BA Transformation Roadmap put in place • September 2012 – Raised the Bar • January 2013 – IIBA Competency Assessment

  5. Lessons Learned • Define what a “Center of Excellence” means for your company • Have a plan to get there • Know your capabilities • Communication & Buy In throughout the company is essential to success • Measure success & continue to tell your story • Be patient • Keep raising the bar

  6. Reference Material • Creating a Business Analysis Center of Excellence: 5 Ways to Get There by Glenn Brule & Amy Nichols http://www.charlotte.iiba.org/download/Presentations/CBACOE.pdf • Building a BA Cetre of Excellence by Glenn Brule http://www.batimes.com/articles/building-a-ba-centre-of-excellence.html • Building Your Business analysis Center of Excellence…..in Theory and in Practice by Angela Wick & Bob Prentiss http://www.b2ttraining.com/wp-content/uploads/ba-centers-of-excellence-bob-prentiss-and-angela-wick.pdf

  7. Contact information: Julie Chase Sr. Director – Business Analysis CNO Financial Group julie.chase@cnoinc.com 317-817-6211

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