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Personalized Settings, Multi-Information Display, Steering Wheel-Mounted Controls and Delivery

Personalized Settings, Multi-Information Display, Steering Wheel-Mounted Controls and Delivery. Agenda. Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery. Lexus Steering Wheel-Mounted Controls.

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Personalized Settings, Multi-Information Display, Steering Wheel-Mounted Controls and Delivery

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  1. Personalized Settings, Multi-Information Display, Steering Wheel-Mounted Controls and Delivery

  2. Agenda Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery

  3. Lexus Steering Wheel-Mounted Controls

  4. Lexus Steering Wheel-Mounted Controls • Which features can be controlled without taking your hands off the wheel? • Why is this important?

  5. 3 Types of Driver Distraction Source: Ward’s Automotive Interior Conference, 2010 and Distraction.gov • Visual • Taking your eyes off the road • Manual • Taking your hands off the wheel • Cognitive • Taking your mind off the drive

  6. Video:Steering Wheel-Mounted Controls Video

  7. “At Your Fingertips”Steering Wheel-Mounted Controls Value Story Lexus is renowned for creating highly intuitive, driver-centric environments. One way this is accomplished is by making each vehicle easy and natural to operate. Steering wheel-mounted controls allow you to operate various commonly used functions without removing your hands from the steering wheel — or your eyes from the road. With the flick of a switch, you can adjust the audio system’s volume, turn your phone on or off, operate the voice activation system, set your cruise control system, personalize various functions and displays and more. If you spend a lot of time in your vehicle, steering wheel-mounted controls can help make the driving experience more comfortable.

  8. Agenda Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery

  9. Lexus Multi-Information Display and Controls

  10. “Information Center”Multi-Information Display Value Story A bright Multi-Information Display (MID) allows you to access and monitor various vehicle functions at a glance. Using the Multi-Information Display, you can get real-time information such as average fuel efficiency, current fuel efficiency and distance-to-empty status. This information, in turn, can enable you to plan your trip and even make adjustments in your driving style to improve your fuel efficiency. Many Lexus models incorporate bright electroluminescent gauges and a bright, clear Thin-Film Transistor (TFT) color display that make it easy to read all pertinent information. Using the fingertip control of the display switch, you can also customize the MID’s various settings and menus to suit your own preferences.

  11. Agenda Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery

  12. Lexus Personalized Settings

  13. “Have It Your Way”Personalized Settings Value Story Many different features and functions can be easily personalized to suit your own needs and preferences. For example, using the display switch — or on some vehicles the available Remote Touch controller — you can personalize your vehicle’s Multi-Information Display (MID) system and program which doors you want to lock or unlock using SmartAccess. You can also customize features like HomeLink® and navigation system. Personalization is easy, convenient and requires just a few moments of your time. After all, it’s your Lexus. Why not have it your way?

  14. Agenda Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery

  15. Lexus Perfect Vehicle Delivery

  16. Lexus Perfect Vehicle Delivery • Why is a perfect delivery important for your customer? For you as a Sales Associate? • How do you personalize your delivery for a returning customer? For a first-time Lexus customer?

  17. Lexus Perfect Vehicle Delivery Dealership Preparation Document Review Vehicle Presentation Service Presentation Wrap-Up Follow-Up/First Complimentary Service

  18. Step 3: Vehicle Presentation Overview Exterior Presentation Interior Presentation Delivery Drive

  19. Vehicle Delivery Certificate • Your tool to ensure a perfect delivery • Shows commitment of your dealership: • Signed by Service Representative after Pre-Delivery Service • Signed by Sales Associate at delivery • How-to Guide for common features

  20. Lexus Perfect Vehicle Delivery • What can you do to make every delivery a special event for your customers?

  21. Lexus Perfect Vehicle Delivery Rally • First-time Lexus owner • Personalize the vehicle • Work in teams • One team member works while the others observe • Each team member must perform at least one task • First team to finish wins!

  22. “Special Delivery”Delivery Value Story At Lexus, we want to ensure that your ownership experience is second to none from beginning to end. That is why the delivery process is so vital. On the day you take delivery of your new vehicle, your Lexus Sales Associate will be there to demonstrate and explain the features and operations of your vehicle and answer any questions or concerns you might have. This includes things like pairing a Bluetooth® phone, operating and setting the climate control and audio settings, adjusting the seats and demonstrating how you can personalize various features to suit your preferences. We’ll also introduce you to our Lexus Parts and Service Associates to ensure you know where you can go to get answers on your own — including your Owner’s Manual and Quick Reference Guides — as well as popular web sites like Lexus.com and Lexusowner.com. We can also help connect you to various Lexus owner’s clubs and forums. We want your Lexus ownership experience to be something that you’ll want to repeat again and again. That’s why we go to extra lengths to ensure your satisfaction — starting with the day you drive your new Lexus home.

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