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B EFORE YOU QUIT YOUR DAY JOB

Matakuliah : G0404/Tour Guiding Tahun : 2006/2007. B EFORE YOU QUIT YOUR DAY JOB. THINGS TO PONDER. WHY GROUP TRAVEL?. CONVENIENT, HASSLE-FREE TRAVEL Someone else takes care of all the planning. People expect to be buffered from all worries. COMPANIONSHIP SAFETY.

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B EFORE YOU QUIT YOUR DAY JOB

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  1. Matakuliah : G0404/Tour Guiding Tahun : 2006/2007 BEFORE YOU QUIT YOUR DAY JOB THINGS TO PONDER

  2. WHY GROUP TRAVEL? • CONVENIENT, HASSLE-FREE TRAVEL • Someone else takes care of all the planning. • People expect to be buffered from all worries. • COMPANIONSHIP • SAFETY

  3. WHY GROUP TRAVEL? (continue) • AFFORDABILITY • KNOWLEDGEABLE LEADER  A competent, knowledgeable tour director will ensure there are many pleasant vacation memories.

  4. DIFFERENT TYPES OF TOURS • CRUISING • RAIL TOURS • BUS TOURS • ADVENTURE/ECO TOURS • CITY TOURS • THEME TOURS

  5. DIFFERENT TYPES OF GUIDES • LOCAL GUIDE: • Site guide  works at specific location. • Step-on guide • often freelancers working on contract • guides employed directly by a tour company and paid an hourly rate (c) Driver guide (d) Meet-and-greet guide

  6. DIFFERENT TYPES OF GUIDES(continue) • TOUR DIRECTOR  A guide with all the additional headaches of planning accommodations, meals, and long-distance travel.

  7. DIFFERENT TYPES OF GUIDES(continue) • TOUR OPERATOR  Designs and markets tours that they sell either direct to the public or through travel agencies.

  8. CAN YOU REALLY DO THIS DREAM JOB? THE REWARDS • Freedom • Challenge and excitement • Creative opportunity • Sharing the joy of a destination • Meeting people • Tax write-offs

  9. DAY TO DAY – THE REALITY • Long hours • You are never off duty • Be prepared for complaints • You are not going to get rich • Home is where the laundry is

  10. GETTING THE JOB “A passion for travel is an essential quality. If you can honestly say you would still be traveling even if you weren’t being paid for it, then this may just be the perfect profession for you”

  11. ASSESSING YOURSELF (1) Characteristics of success (2) Sticking to your goals • Put your goals down on paper • Review and revise • Learn from your mistakes (3) Do your homework • Network • Associations and organizations • Read and research

  12. FORMAL EDUCATION • REMEMBER: Before you invest in what are often high fees, assess how well the training will advance your personal goals.

  13. THEIMPORTANCE OF LANGUAGE • Learning a language: If you can’t speak the language of a country you are visiting, a willingness to attempt some basic phrases will usually win approval. • Body language: Don’t forget that language is not made up only of words. Every culture has idioms, gestures and other nonverbal language.

  14. YOUR RESUME • Use plain, white paper • Keep it short, to the point, and accurate #1 TIPS: Once you are invited for an interview, be prepared before you go in, be natural during the process, and remember that “fit” within the company is just as important as skills and experience.

  15. A STARTING POINT • The best starting point of any job search is in your own community. • Tour operators need reliable guides everywhere because tours are created everywhere.

  16. HOW MUCH WILL I MAKE? • Pay rates • Contracts

  17. LAST TIPS: Be sure you check the local licensing and registration requirements before you take a tour out. Some countries fine heavily if you are caught without the proper certification.

  18. Matakuliah : G0404/Tour Guiding Tahun : 2006/2007 MEET THE PLAYERS “Knowing what goes on behind the scenes will put you in a better position to solve the problems.”

  19. 1.THE TRAVEL SUPPLIERS • Airlines • Consolidators and wholesalers • Tour operators • Hotel and car rental agencies • Insurance • Cruises

  20. 2. AGENCY SPECIALITIES • If you are going to run your own tour operation, you will need to find a travel agency to work with. 3. TRAVEL REGULATORS

  21. WHAT DOES IT TAKE TO BECOME THE PERFECT TOUR DIRECTOR? • GENERAL DUTIES • Present a professional image at all times ●Learn everyone’s name ●Encourage everyone to feel they belong ●Mind your p’s and q’s ●Avoid comparisons with other companies ●Don’t show favoritism ●Do not take sides ●Always be immaculately groomed

  22. WHAT DOES IT TAKE TO BECOME THE PERFECT TOUR DIRECTOR? (continue) Encourage people to experience the uniqueness of a destination Be enviromentally aware Hurry up latecomers Keep written, daily reports Have map, will travel Providing commentary •The area’s natural environment •Sociology •The area history and current statistics •Transportation •Taxes

  23. WHAT DOES IT TAKE TO BECOME THE PERFECT TOUR DIRECTOR? (continue) It’s all a matter of communication Keep people informed about all activities Confirm and reconfirm all reservation Be prepared

  24. YOU’RE ON YOUR WAY Weeks of preparation and planning are all about to pay off.

  25. At the airport ●Confirm your group’s reservation ●Departure day ●Checking in ●Boarding ●During the flight ●On arrival at the destination terminal

  26. Hotels and Luggage Hotels ●On arrival ●Moving on, checking out Luggage ●Precautions ●Keeping track while on tour ●A Lifesaver tracking tip ●Lost luggage

  27. Dining ●Seating ●Considerations for group dining ●Menus ●take regular breaks ●The “best” place to eat may not be ●On arrival

  28. Border crossing and other wild animals ●Passports and travel documentation ●Restricted items ●Register valuables ●Duty free ●Keep all receipts ●carry only what is yours

  29. Selling optional excursions and • Add-ons are frequently, but far from always, arranged and paid for at the time of the original booking.

  30. TIPS TO BE INCLUDED IN THE BRIEFING (REMEMBER: A get-acquainted party is a traditional, fun way to break the ice at the beginning of the tour.) • Highlights of the tour itinerary • Daily procedures such as wake-up calls, luggage handling, and sightseeing • Local details such as currency exchange and what side of the road traffic drives on

  31. TIPS TO BE INCLUDED IN THE BRIEFING (continue) (d) Reminder about punctuality (e) Explanation of emergency procedures ALSO:Farewell gatherings allow people to reminisce about their experiences on the tour.

  32. Matakuliah : G0404/Tour Guiding Tahun : 2006/2007 OVER LAND AND SEA

  33. Cruising All aboard Getting to know your floating hotel The send-off party Shore excursions Making it unique You are still in charge

  34. Motor coaches – on the buses Seat Rotation Safety Let the games begin Your driver and you Washroom and pit stops

  35. Problems come in all sizes •Lost or stolen property Credit card Passport Driver’s license Traveler’s checks

  36. Problems come in all sizes •Health issues Look after your own health Carry first-aid basics Illness or injury Death

  37. Problems come in all sizes (continue) •Dismissing someone from the tour •Bumping •Missing Member

  38. See you again soon – following up Short-term follow-up Short-term follow-up happens at the end of the trip or within a short time after your clients return home. small gift or personal thank you note encourages repeat business and new referrals.

  39. See you again soon – following up (continue) Long-term follow-up long-term follow-up reinforces customer loyalty. Newsletters are a relatively inexpensive way of keeping in touch with your past clients.

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