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SciCare™ Training Services offers technical training and performance solutions for deploying, launching, and supporting new services in your business. From systemic to organizational approaches, our professional services cover curriculum design, project management, delivery tracking, and more. Our curriculum offerings range from network management to digital subscriber training onsite and online. Explore our certification programs, integration services, and third-party training along with competencies for IPTV solutions.
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SciCare™ Training Services Technical training and performance solutions
Training Services for Your Business • As you add video to your service offering, you will look at new architectures – as well as new services and integration in the home • Training services will help your staff to deploy, launch and support these new services • Let us help you manage the operational “how to” of content acquisition, content aggregation and content distribution
PERFORMANCE SOLUTIONS METHODS/ APPROACHES CORE SERVICE • Systemic • Functional • Organizational Professional Services • Technical Training Consulting • Training Integration Services • Task & Skills Analysis • Classroom • Practical Lab • Electronic • Blended Learning • Subject based • Technology based • Job based Curriculum Design • Project Management • Requirement Definition • Course Design & Development Courseware Development • ISD • Information Mapping • Classroom • Practical Lab • Self-Directed • Learning Portals • OJT • Sugarloaf Facilities • On-Site (customer) • Electronic/Online Course Delivery • Requirements Definition • Program Design/Development • Program delivery • Written • Practical • Online Certification • Development and Delivery Tracking • Instructor Qualification Programs • Student Records and Tracking • Measurement and Quality Control • ISO 9001 Certified • TL 9000 Business Practices SciCare Training Services
SciCare Training CurriculumOfferings Courses (at S-A and customer locations) Network Management Digital Subscriber Advanced Subscriber Hybrid/Fiber Coax Digital Transport Headend • Activating & Operating a DSN • Advanced DBDS Troubleshooting • Explorer DAVIC Boot Process • DBDS Headend Maintenance • Explorer Instructor Program • Explorer Advanced Digital • Explorer Settop Operation • EyeQ Activation & Operation • Intro to DSN • Network Technology Bootcamp • Understanding the DNCS BFS Carousel Structure • Using DBDS Utilities • Basic Telephony Operation • DBDS Alarm Manager Operation • Operating Advanced Analog Systems • Advanced System Troubleshooting • Operating IPPV Systems • Understanding HFC Design • Reverse Path Implementation • Fiber-Optic System Operation & Maintenance • Sweep and Balance • System Amp III/Line Extender III CBT • GainMaker Broadband Amplifier • S-A Node Operation & Maintenance • Prisma II Operation & Maintenance • Introduction to FTTP • Headend/Hub Technology • Encoder Operation & Maintenance • Satellite Signal Processing Overview • Digital Content Manager Operation & Maintenance • Understanding SDV Operations • Provisioning SDV Services on DBDS • PowerVu Plus Ops & Maintenance • PrismaDT Operation & Maintenance • PrismaIP Operation & Maintenance • PrismaIP Advanced Maintenance & Troubleshooting • Introduction to DOCSIS • ROSA EM Administration • ROSA EM Operations • ROSA Monitoring & Control • ROSA Configuration & Administration Commercial Services • Intro to PacketCable VoIP • BroadLAN Operation & Maintenance E-Learning • SciCare Learning Exchange • Explorer DHCT Tutorial • Explorer 8000 DVR Express Learning • WebStar DPX100 Tutorial • WebStar DPR2000 Series Tutorial • WebStar DPXDPC 2100 Tutorial • WebStar DPX2213 Tutorial • SmartLAN Network Tutorial • AutoBackup Tutorial • Disaster Recovery Tutorial Certification Programs Technology • Broadband Network Controller • Broadband Headend Maintenance • Broadband Digital Technician • Broadband Sweep and Balance • Introduction to Video Compression
Training Program Integration Service Network 3rd Party Training SciCare Training Services provides... Headend Operations S-A Training Software Test Equipment Customer Support Personnel Requirements Curriculum Sequence Vendor Capabilities Student Scheduling Resource Planning Content Review/Edits Vendor Scheduling Reporting Evaluation and Feedback Training Analysis Training Planning Training Execution Timeline Equipment Requirements Facility/Equip Scheduling Course Critique Review Development/ Delivery Planning Facilities Facility/Equip Availability Training Delivery Vendor Critiques Integration Start Launch ...a comprehensive training program -- developed, planned, and integrated with overall project
IPTV Curriculum Elements Competencies • Understand the migration of broadband architectures to an IPTV solution. • Be able to install, operate, and troubleshoot IPTV settops. • Understand the network elements integrated within an IPTV architecture. • Be able to operate and maintain encoders in the headend. • Be able to operate and maintain the Digital Content Manager to support IPTV services. • Perform monitoring and element configuration • Troubleshoot and fault isolate alarms. Audience Management, Technicians Introduction to Video Compression Video Acquisition Architecture* ROSA EM Administration* Satellite Signal Processing Overview Encoder Operations & Maintenance ROSA Configuration & Admin* *Optional
Why SciCare Training Services • Expertise and resources to deliver end-to-end training solutions • Custom training courses or programs to meet customer-specific requirements • Use industry standards for analysis and course development • Implement multi-level curriculums to advance personnel knowledge and skills Training services that complement new technology deployments
SciCare Training Services Contacts • Web site – www.sciatl.com/training • Registration: Jennifer Eberhardt • 1-800-722-2009 press 4 • student.support@sciatl.com • Patti Kitchens • Director, SciCare Training Services • (770) 236-5103 • patti.kitchens@sciatl.com
