Business Credentials

1. As specialists in the recovery of past due receivables, our collection personnel are trained to work with your customers to get positive results. Through negotiation and mediation we are able to work with your customers to achieve the final result, which is to collect the debt and keep the customer. PRP specializes in working with it’s client to achieve the maximum recoveries on their accounts receivables. Through review of your current processes and free educational information, we are able to streamline your receivables and minimize your bad debt and past due accounts.

2. PRP was founded in 1989 and has become a leader in the collection industry. As a Minnesota Collection Agency, our success stems from hard work and dedication to our clients. In 1992, our company designed ProCollect, our own customized collection software program that works within a Microsoft Windows environment. This program is years ahead of our competition and enables our collectors to work from 150 to 200 accounts per day. ProCollect allows the collectors to focus on dealing with people while it organizes and schedules all of the accounts. It also tracks all of the accounts and sets up the reports. This tool has allowed us to create our online portal that gives our clients the convenience to place and track the collection progress right over the internet through a secure SSL connection. We have also enhanced our web presence by creating a way for your customers to pay us online. Our online payment system allows your customers to pay by electronic check or with a debit or credit card over a secure and safe SSL connection.

3. Business Credentials 22 Successful years in the collection business Over $200,000,000.00 worth of accounts worked Over $65,000,000.00 in collections We have never had any formal complaints registered in any state We had ZERO complaints in 2012 Our average recovery rate is 46% on Medical and Dental accounts Our average recovery rate is 58% on Student loans & tuition Our average recovery rate is 74% on commercial accounts We accept payments from your customers on our website Complete client access over the internet on our ProTrax system

4. Account review Full access to all reports Create custom reports Place your accounts directly into our system Review promised payments Review past payments See all financial transactions Safe and secure SSL connection Track all of your collection accounts with the following features:

5. ****************************************************************“Your collectors are always available to discuss accounts and do a superb job in dealing with our former students.”-Marilyn  Collections Officer,      University.****************************************************************“Professional Recovery Personnel is the most professional and effective Collection Agency I have ever worked with. By the results you obtain, we recommend your agency to any business concerning delinquent accounts. The staff at PRP has always responded immediately to any of our requests. “- S J Collection Representative, Membership Accounting, HealthPartners, Inc.***************************************************************“Since we have started working with PRP, they have shown us excellent results, outstanding customer service and professionalism above and beyond our expectations. I highly recommend PRP to anyone looking for a professional, ethical and hard working Agency.”-Rhonda – Southern Minnesota Hospital************************************************************************************************“We have found all the employees of PRP as very friendly to work with who handle the accounts in a very professional manner. As a Christian college, we do want any collection agency we use to represent the standards we feel are important as a college. PRP has upheld those standards.”-Jan        Collection Officer , University,***************************************************************“PRP has handled some of our most challenging accounts with professionalism and great service”-University of St. Thomas***********************************************************Professional Recovery Personnel, Inc. is the hardest working and most professional collection agency I have ever worked with. Based on your results, I would highly recommend PRP for anyone’s collection needs.”-Dr. Ron Kent, D.D.S., P.A.****************************************************************************** Here is what our clients have to say

6. Unique GuaranteeIf your company places over 60 accounts per year (5 accounts per month average). Professional Recovery Personnel, Inc. will Guarantee that if we can not collect your accounts NOBODY can. How can we back this guarantee up? If another collection agency is able to collect any account that we have determined uncollectible within six months from the time we close the account, we will pay the collection agency’s contingency fee up to what our fee would have been if we had been successful in recovering the account. Now, not only do we get paid strictly for results. We Guarantee them like no other collection agency does.Quality AssuranceWhen a collection agency works on a contingency fee they only get paid when they collect the account, but there is no guarantee to the creditor that the agency will do any work. They could send one letter and close the account as uncollectible. The creditor then assumes there is nothing else that can be done, so they write off the account. This account could be very collectible if someone had really work it. What happens is an injustice to the creditor and they lose their money because no one did the work necessary. We make sure that every account is worked completely, otherwise we might have to pay the fee to another agency.

7. If you are looking to turn data into dollars, then Professional Recovery Personnel is the company for you