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Healthy Human Resources Systems

Healthy Human Resources Systems. Human Resources Workshop Track GOBHI Spring Conference Riverhouse Hotel and Convention Center May 17, 2012. Agenda Thursday, May 17. Agenda Thursday, May 17 (continued). Planning for Organizational Health:.

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Healthy Human Resources Systems

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  1. Healthy Human Resources Systems Human Resources Workshop Track GOBHI Spring Conference Riverhouse Hotel and Convention Center May 17, 2012

  2. Agenda Thursday, May 17

  3. Agenda Thursday, May 17 (continued)

  4. Planning for Organizational Health: Elements of Strategic Planlynda dallman

  5. Planning for Organizational Health: Team-Based Strategic Planningkimberly lindsay

  6. Strategic Planning

  7. Elements of Strategic Plan

  8. Elements of Strategic Plan

  9. Elements of Strategic Plan

  10. Best Practices: Team-Based Strategic Planning The Schedule

  11. BREAK 10:00-10:15

  12. Preventive Medicine Employment Law updateHeidi Guettler

  13. LUNCH

  14. X-RAY VISION EMPLOYEE SATISFACTION SURVEYS LYNDA DALLMAN

  15. Employee Satisfaction Surveys • Why conduct employee satisfaction surveys? • Who conducts surveys? • When do you survey employees? • What do you measure? • How do you communicate results?

  16. Employee Satisfaction Surveys • Why conduct a survey • Research by Gallup* and others show that engaged employees are more: • Productive • Customer/client-focused • Safer • Likely to stay with the organization • In world-class organizations, ratio of engaged to actively disengaged employees is 9.57:1 3. In world-class organizations, ratio of engaged to actively disengaged employees is 1.83:1 *Based on 30 years of behavioral economic research involving 17 million employees

  17. Employee Satisfaction Surveys B. Who conducts survey • External Surveys Best 100 Nonprofits in Oregon Shannon Boor, Community Counseling Solutions • Internal Surveys CHD Employee Satisfaction Survey Susie Cederholm, Center for Human Development

  18. Employee Satisfaction Surveys C. When do you survey Annual Semi-Annual Quarterly

  19. Employee Satisfaction Surveys D. What you measure—External Surveys Gallup’s 12 Core Elements • Statements that emerged as those that best predict employee and workgroup performance* • Engaged workgroups show higher productivity and profitability • Engaged workgroups have fewer safety incidents and absences *Meta-analysis of 152 organizations showing differences between top- and bottom-quartile workgroups on key business outcomes (engagement ratio)

  20. Employee Satisfaction Surveys D. External Survey: Gallup’s Q12 Strongly Agree, Agree, Neither Agree/Disagree, Disagree, Strongly Disagree, No Opinion • Know What is Expected • Materials and Equipment • Doing What I Do Best • Recognition or Praise • Supervisor Cares About Me • Someone Encourages my Development • My Opinions Seem to Count • My Company’s Mission or Purpose • Doing Quality Work • Best Friend at Work • Talk to Me About My Progress • Opportunities to Learn and Grow

  21. Employee Satisfaction Surveys D. Internal Survey: Customized Questions Strongly Agree, Agree, Neither Agree/Disagree, Disagree, Strongly Disagree, No Opinion • Feedback from Manager • Useful and constructive • Adequate • Improves My Performance • Participate in goal-setting • Fair and appropriate performance evaluation • Praise and recognition for doing good work • Opportunities for Growth • Adequate • Receive training to do my job well • Manager encourages and supports my development • Encouraged to learn from my mistakes • Challenging work • Rewarding work • Have a mentor at work

  22. Internal Surveys: Customized Questions (continued) • Work/Life Balance; Stress and Work Pace • Work environment supports work /life balance • Manager understands and supports work/life balance • Work pace allows me to do a good job • Asked to do a reasonable amount of work • Organization has reasonable expectations • Job does not create unreasonable stress • Teamwork • Encouraged and practiced in this organization • Fairness • My manager treats all his/her employees fairly • Organization policies for promotion and advancement always fair • Supervisor Cares About Me

  23. Employee Satisfaction Surveys E. How to communicate results • Human Resources or consultant present survey results to management team and/or Board of Directors • Managers develop action plan to address improvements • Human Resources or Business Managers Present Results • Summary of Trends • Highlights • Improvements Since Prior Survey • Areas for Improvement • Action Plan, with updates scheduled

  24. Employee Satisfaction Surveys Questions?

  25. Break

  26. Prescribing Medicine: FMLA, OFLA and Health Care Reform Heidi Guettler

  27. Questions?

  28. Q & A HEIDI GUETTLERLYNDA DALLMAN

  29. Annual Check-Up summary of key LEARNINGS (participant input) Heidi GuettlerLynda Dallman

  30. Special Thanks

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