The Power of Housing – Transforming a City

1. The Power of Housing – Transforminga City Martin Armstrong Group Chief Executive Date: November 2013

2. What do you know about Glasgow? • Commonwealth Games • Shipbuilding • Celtic and Rangers • Poor health and life expectancy • History of poor housing

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4. The New Dawn 2200 £1.2bn 85,000 employees at transfer operating from over 60 outlets Investment to homes in the first 10 years alone homes transferred – Europe’s largest transfer £1.6bn £725m 21% of public debt write-off or grants of private finance levered in higher than the average rent in the city £180m What could go wrong? Operating turnover – bigger than Celtic, Rangers and Irn-Bru; City Council spending £120m servicing debt

5. False dawn: a six-year meltdown • ‘GHA in disarray’ / 5 CEOs in 6 years • Shattered stakeholder relationships • 63 separate organisations, brands, cultures, agendas • No clear purpose or direction as a temporary organisation set up to dismantle itself • SST programme stalled / no new homes built / regeneration halted / poor business performance Scottish Housing Regulator’s comments in 2009 Review: “We see a real dichotomy between GHA’s improvement of services on one hand, and the review of its purpose on the other” “The weaknesses in the review of its purpose mean that GHA does not have a sound base from which to progress” 5

6. Solid foundations for a bright future • Clear and visible leadership, new board and executive team • Re-building organisation from the ‘ground up’ • Creating a new vision • Restoring trust and confidence of customers, staff, stakeholders • New structure / customer focus • Using our scale to go beyond ‘bricks and mortar’

7. Huge challenges remain 3400 72% 70.4% customers with a mental-health illness drug users in social rent sector homes in most deprived areas of Scotland 12% 1/3 1/3 of homeless applications give alcohol as a reason of customers aged over 60 of households in Glasgow have no-one in work 1000+ Nine times tenants have dementia more deaths due to alcohol-related problems than in least deprived areas

8. Indeed challenges are increasing… Indeed challenges are increasing… 6385 37% 36% of our homes are under occupied and facing ‘Bedroom Tax’ charges of our customers have access to a bank account of customers have an active bank account

9. More than ‘bricks and mortar’ 300 Zero 4650 Jobs / apprenticeships also created through Wheatley Pledge Fire deaths in our homes over last two and a half years Training places created,2300 people secure jobs 600 8000 3000 Bursaries to help tenants go to university / college Older people helped through our Winter Ready campaign Older tenants in arts /exercise classes 5000 7000 Landed a job through a clause in our contracts Teenagers in youth diversionary projects PLUS 80 new children’s play parks

10. GHA today… £4.6m 16.12 92% Rent arrears – down from £10.4m Average days to let – down from 56 Tenant satisfaction – up from 67% 1400 94% 2.5% Units on site or approved in this year alone staff satisfaction Staff sickness absence from a peak of almost 10% Powerhouse of Wheatley House Group

11. What people say now “We are very impressed with you as an organisation. We saw strong leadership at every level, right down to your front-line staff – and this is something you don’t see very often” “We have never been into an organisation that has transformed itself so fundamentally, so quickly, so positively.” “GHA is a credit to Glasgow and Scotland.” 11

12. I regard GHA as a friend Glasgow City Council Leader Gordon Matheson 12

17. More than ‘bricks and mortar’ Glasgow MSP Nicola Sturgeon, Deputy First Minister 17

18. The legacy of stock transfer?

19. GHA’s legacy - Wheatley Group 19

20. New Dawn False Dawn Bright Future 20