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Safety and Quality Improvement in Health and Social Care National Practice Management Meeting

Safety and Quality Improvement in Health and Social Care National Practice Management Meeting March 23 rd , 2013 Marie Kehoe O’Sullivan Director of Safety and Quality Improvement 14 November2012. Directorates in HIQA Safety and Quality Improvement Regulation Health Information

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Safety and Quality Improvement in Health and Social Care National Practice Management Meeting

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  1. Safety and Quality Improvement in Health and Social Care National Practice Management Meeting March 23rd, 2013 Marie Kehoe O’Sullivan Director of Safety and Quality Improvement 14 November2012

  2. Directorates in HIQA • Safety and Quality Improvement • Regulation • Health Information • Health Technology Assessment

  3. Functions • Setting Standards in health and social care • Promoting capacity and capability • Driving patient safety initiatives • Supporting a culture of patient safety • Sharing the learning from the Authority • Developing Guidance to Standards

  4. High Reliability Healthcare

  5. Safety Quality Reliability Culture of Learning Informed Decision-Making

  6. Systems and processes are only as good as the people who work within them

  7. LEADERSHIP COMMUNICATIONS RELATIONSHIPS CULTURE BEHAVIOURS MULTI-DISCIPLINARY TEAM WORKING

  8. Role of Standards • It is a key driver in quality and safety • Acts as an impetus to recognise good practice and address poor performance Responsive Regulation • Ensures that only fit providers/professionals are providing services, care and support • Should be fair, proportionate, risk-based and objective

  9. Regulatory Pyramid

  10. Responsive Regulation

  11. National Standards for Better Safer Healthcare Quality Dimensions: • Person-Centred Care and Support • Effective Care and Support • Safe Care and Support • Better Health and Well-being

  12. National Standards for Better Safer Healthcare Delivering the Quality Dimensions – delivering improvements within the dimensions depends on capability and capacity in four key areas: • Leadership, Governance and Management • Workforce • Use of Resources • Use of Information

  13. National Standards for Safer Better Healthcare: Themes

  14. Working Together

  15. Opportunities for Working Together – The How • Regular engagement and information sharing • Involvement and consultation on the development of new activities • Informing required guidance • Open door for discussions on improving quality and safety • Provide education, awareness and training on QI methodologies • Promote national QI initiatives

  16. Opportunities for Working Together – The Who • Clinical Engagement as a priority • Link with all professional colleges • Link with unions • Meetings with CMO, CNO, Pharmacist, Ambulance and allied health professionals • Ongoing relationship with frontline staff and middle management on Patient Safety and Quality initiatives

  17. “Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction and skilful execution. It represents the wise choice of many alternatives. . . Quality also marks the search for an ideal after necessity has been satisfied and mere usefulness achieved.” William A. Foster, 1917-1945

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