B.O.S.S.

1. B.O.S.S. Basic Occupational Success Skills Personal Qualities in the Workplace

2. Communicating Effectively • Listening • Spoken • Verbal • Non-Verbal

3. Listening Skills • Combative Listening • Takes place when we listen in order to look for flaws in the other person’s point of view and to plan our comeback strategy. When we do this, we are mostly interested in advancing out point of view. • Passive listening • Takes place when we try to hear the other person’s point of view. However, we do not provide feedback to verify whether or not we have understood the message. • Active listening • Is when we provide feedback to verify whether or not we have understood the sender. In order to be an active listener, you need to rephrase what someone says back to them to confirm that you’d understood.

4. Key Points to Listening • Listen with a purpose. • Concentrate on the message. • Check for accuracy by paraphrasing what was heard. • Ask questions to clarify information. • Organize the information mentally or write brief notes. • Be aware of non-verbal cues.

5. Internal Noise

6. Spoken Communication

7. Verbal Communication Verbal Communication is communicating with words. It is more than just spoken words: • Written communication Letters or emails • Telephone • Social Media Don’t say, write, or post anything that you may regret later!!

8. Non-Verbal Communication Effective communication is more than just saying or writing the correct words. Unspoken Communication is a message without words that are presented and receive in a face-to-face encounter. It is the body language.

9. Professionalism • Punctuality • Motivation • Work Ethic • Attitude • Work Habits • Demotivation

10. Importance of Punctuality • Punctuality • Being able to keep appointments with promptness • Dependability • Capable of being depended on • Reliability • Ability to be relied on for the success of an achievement

11. Motivation How does motivation affect performance?

12. Work Ethic Work ethic means being personally accountable and responsible for the work that we do. It is based on a belief that work has value and purpose in our lives.

13. Attitude Your Attitude is your Outlook! Attitude affects the response you have to daily experiences at work and in your every day life. You may not be able to control what happens to you, but you can control how you react to it.

14. Excellent Work Habits • Build Trust • Promote an atmosphere of honesty and openness. Be loyal if you expect the same. • Be Understanding • If someone seems uncooperative or angry, grant them the benefit of the doubt. • Prepare to Compromise • Being able to compromise is essential to collaboration and to achieving goals.

15. Excellent Work Habits Cont. • Focus on Best Practices • Feel good about your participation and input. • Don’t Procrastinate • Putting something off will not resolve anything. A better solution is to get the difficult tasks out of the way first. • Be Honest • Remember that honesty is always the best policy, even when it seems like a difficult choice.

16. Avoid Demotivation

17. Moving Forward • Setting Goals • Problem Solving • Leadership

18. Setting Goals • Specific • Avoid vagueness in stating your goal. • Measurable • When your progress can be measure, it will help you stay on track. • Attainable • Set goals that are challenging but can be achieved within your current resources. • Realistic • Goals that are within your abilities and that you are willing to commit to. • Time-Bound • Goals with a specific time frame. • Large goals should be broken down into smaller ones.

19. Problem Solving • Identify the goal • Gather information • Figure out the problem • Brainstorm ideas • Decide on the solution • Put solution into place

20. Leadership Leadership is something that can be learned and it is not tied to a title such as Director or Manager. • Task-Oriented • To get the job done the way the leader wants it done. • Balanced • To get the job done and take car of the people at the same time. • People Oriented • To keep the people happy and hope the job gets done.

21. Leadership Leadership is something that can be learned and it is not tied to a title such as Director or Manager. • Task-Oriented • To get the job done the way the leader wants it done. • Balanced • To get the job done and take car of the people at the same time. • People Oriented • To keep the people happy and hope the job gets done.

22. Change • Transformation • Successful Thinking • Adversity • Changing Circumstances

23. Transformation • Adaptability • To become adjusted to new conditions. • Innovation • To make changes in something established, especially in methods, products and ideas. Create something new. • Creativity • To use imagination to produce original ideas.

24. How Successful People Think • Value ideas-know that valuing others’ ideas only helps further brainstorming. • Explore options-stimulate imagination about possibilities and alternatives. • Embrace ambiguity-enjoy using imagination to make new discoveries. • Celebrate offbeat-unpopular ideas. These ideas often result in success. • Connect the unconnected-make associations from other’ to think, collect, create, correct and connect. • Don’t fear failure-do not let past failure cloud thinking about what is possible.

25. Adversity Is define as misfortune, or anything that poses difficulty or problem.

26. Teamwork • Common Goal • Collaboration • Trust

27. Common Goal • The reason it is important to have a common goal or team goal, is because it helps unify the individuals in t working together in the process of reaching and successfully accomplishing the goal together.

28. Collaboration • Collaboration is a process of group collectively brainstorming or working towards that common goal. • Judge Free Zone to ideas, so be confident in speaking up. • Don’t be afraid to ask for help when not knowing how to do something, someone in your team will most likely be able to provide assistance.

29. Trust • Trust like in any relationship is valuable to getting to the finished product. • Trust is integral between co-workers and supervisors, people don’t like working with an untrustworthy person. • Trust also plays a part in having confidence in getting your part of the job done, and being left and trusted to complete your part.