M-Governance Initiative by Department of Information Technology-GoK

1. Mobile Governance “Em-Power Kerala”Harnessing the Potential of Mobile Technologies inGovernance and Development M-Governance Initiative by Department of Information Technology-GoK

2. India - A Governance Challenge! • 1.3 Billion People • 28 States & 7 Union Territories • 16 Official State Languages • 300 million Below Poverty Line (BPL) • > 50% unbanked • ~ 35% illiterate Biggest Democracy in the World M-Governance Initiative by Department of Information Technology, GoK

3. M-Governance – A boost to E-Governance? • India missed the PC-Internet revolution & jumped directly into the mobile revolution. • Probably more than 500 million Indian users will experience Internet for the first time on a mobile device. • The most effective medium to reach citizens is the Mobile. • Voice, SMS & USSD based services on Mobile will get accepted by masses. M-Governance Initiative by Department of Information Technology, GoK

4. Scope of M-Governance Project • Setting up M-Governance Service Delivery Platform (SDP) • Usage of Multiple Delivery Channels - SMS, Voice and Data • M-Governance Strategy and Roadmap after pilots in consultation with stake holders. M-Governance Initiative by Department of Information Technology, GoK

5. Components of M-Governance Service Delivery Platform • e-SMS: The official SMS gateway for all G2G & G2C Communications. It is an exclusive SMS Gateway established for use by various Government departments for intra and inter departmental communication. • Out Bound Dialers: A dedicated Out Bound Calling facility has been set up for M-Governance. It is also planned to provide the facility for recording of voice prompts, transliteration from English to Malayalam and scheduling of Voice SMS as additional services . • Bluetooth Kiosks: Bluetooth Kiosks would play an important role in information dissemination. Bluetooth Kiosks would be deployed in places like bus-stations, railway stations and airports. Citizens can turn on bluetooth in their handsets and receive information regarding Government schemes, tourism etc on their phones. • Servers: Dedicated servers would be deployed for voice applications, MMS/SMS services and USSD services. M-Governance Initiative by Department of Information Technology

6. M-Governance Kerala- A Case Study M-Governance Initiative by Department of Information Technology

7. SIZE AND SCALE – A SNAP SHOT • Population : 3.1 Crores • Mobile Phones : 2.1 Crore & Land Lines: 35 Lacs • Total Phones : 2.45 Crore • Tele Density* : 96.7% in Kerala V/S National Average 57% • Kerala – A State Projected to Breach 100% Teledensity in 2011! • Leading the race to touch 100% Literacy and 100% Teledensity M-Governance Initiative by Department of Information Technology, Kerala

8. User Statistics Since Official Launch SMS: Pull Services • The project was launched officially on the 20th of December, 2010, by the honorable CM of Kerala. • From the day of launch, close to 75,000 SMS hits have been registered in the unique number 537252 reserved for M-Gov services. This averages to close to 1500 SMSs per day. • Citizens can avail information servicesof close to 20 Departments through the number 527252 • The pie-chart depicts the usage-pattern of SMS services offered by various departments M-Governance Initiative by Department of Information Technology, Kerala

9. SMS: Push Services • Close to 1009957 SMSs have been consumed by various Departments. • As many as 60 different user accounts have been created for various departments • Departments use bulk-SMS for inter and intra-departmental communication. • The pie-chart depicts the consumption-pattern of SMS services offered by various departments. M-Governance Initiative by Department of Information Technology, Kerala

10. Areas of M-Governance Citizens and officials interact with Government Departments through mobiles for and array of requirements like: • M-Payments: Bill-Payments and Payment-Due-Alerts through mobiles • File-Tracking using mobiles resulting in quicker turn-around. • Complaint Registration and tracking using Mobiles • Ticket-Reservation using mobiles • Exam Results on Mobiles • Information-services like alerts for farmers, fishermen etc • Crime and Incident reporting using mobiles: Citizens/Officials can send visual evidence to central servers from mobiles. • Request Government Services through IVR systems, from mobiles • Official communication using SMS and data services using mobiles, thereby ‘Going Green’. • M-Voting: Opinion-polls from mobiles • Wap-Portals: Official Government-websites customized for accessing from Mobiles • Audio-Guides: How-To Information for citizens on IVR, accessible from Mobile-phones M-Governance Initiative by Department of Information Technology, GoK

11. Kerala M-Governance Facts • All the solutions deployed for Governance services are based on OpenSource. The SMS, Voice and Data servers that are being used for M-Governance are based on Open Source technology and run on Linux. The technologies used are Linux-Ubuntu, Asterisk and My SQL. • One of the major objectives of project M-Governance is the standardization of Open API syntaxes and paradigms. It is envisaged to tap the ‘wisdom of the crowd’ for this objective. The APIs being used currently would be made available to the community of developers without compromising the security. The developers can use these APIs to develop unique applications catering to niche uses. These applications would be absorbed into the existing MGovernance repository after thorough testing. M-Governance Initiative by Department of Information Technology, GoK

12. Extra SlidesDetails of M-Governance Services M-Governance Initiative by Department of Information Technology-GoK

13. Motor Vehicles Department • Vehicle Details over SMS • SMS Format: MVD<space>vehicle no • Fancy Number/Insurance etc • SMS Format: • MVD<space>F<space>location code • Information & Public Relations • SMS Polls for I&PRD • SMS Format: PRD<space>opinion • News Alerts to Journalists via eSMS • Kerala Tourism Development Corporation • Information for Tourists • SMS Format: KTDC<space> place name • . M-Governance Initiative by Department of Information Technology, GoK

14. Educational Alerts • Exam Results Over Mobiles: SSLC/HSC/VHSC/Entrance Results via Shortcode SMS Formats: SSLC<space> Register Number HSC<space> Register Number VHSC<space> Register Number KEAM<space> Register Number • Status of Allotment Process , Scholarship Alerts to students M-Governance Initiative by Department of Information Technology, GoK

15. Kerala Women’s Commission • Women can report incidents related to harassment at work, public etc SMS Format : VANITHA<SPACE>Complaint Message • Details of KWC Officials SMS Format : VANITHA<SPACE>Commission • Status of Case registered SMS Format : VANITHA<space>case no<space>year M-Governance Initiative by Department of Information Technology, GoK

16. M-AGRICULTURE • Agricultural Information Service initiated for farmers of Kerala • Facility for farmers to register via shortcode 537252 • Regular Agri updates on Weather/Pest/Seed/Price to over 25,000 farmers • Service provided through SMS and Voice Solutions M-Governance Initiative by Department of Information Technology, GoK

17. Lottery Results • Lottery Results on Mobile • SMS Format: • Lottery <space> ticket number M-Governance Initiative by Department of Information Technology, GoK

18. Green Kerala Express • Unique social reality show in Indian Television to find the best Panchayat in Kerala • Participation of more than 100 local bodies • SMS Voting powered through “537252”-KERALA • SMS Format : -GKE<space>Panchayat code<Marks • SMS polling created a democratic channel for selecting the Best Panchayat M-Governance Initiative by Department of Information Technology, GoK M-Governance Initiative by Department of Information Technology, GoK

19. Kerala State Electricity Board and Kerala Water Authority • Bills, Balance, Due - Date • Payment Confirmation SMS Alerts • M-Payments in Phase 2 M-Governance Initiative by Department of Information Technology, GoK

20. Bus Routes and Timing-Kerala State Road Transport Corporation • Bus Timing / Bus Routes over SMS • SMS Format: • KSRTC<space>starting point<space>destination point • Digital Signage at Bus Stops • Location Intelligence Used M-Governance Initiative by Department of Information Technology, GoK

21. Citizens can send Complaint as SMS • Auto rickshaw not plying • Over Charging or Eve Teasing • Online System for Monitoring M-Governance Initiative by Department of Information Technology, GoK

22. MMS Enabled Camera Phone • Instant Reporting from Field • Email / SMS Alerts • Archive with Date/ Time/ Search options • MMS Platform for Citizens Citizen Journalism to report unlawful things.. M-Governance Initiative by Department of Information Technology, GoK

23. Services For Kerala Financial Corporation • Kerala Financial Corporation • Loan details on mobile SMS Format : KFC<space> loan<space> loan code • Status of Loan Application via e-SMS Platform M-Governance Initiative by Department of Information Technology, GoK

24. Computerized Call Center • Language Independent System • Transcripts send via Email • Unique Token and SMS updates M-Governance Initiative by Department of Information Technology, GoK

25. File Tracking System for PareekshaBhavan • File number sent to concerned students via e-SMS. • Students can query the status of the file by sending SMS to 537252 • SMS Format For Kerala PareekshaBhavan SMS Format : KPB<space>FS<space>file number M-Governance Initiative by Department of Information Technology, GoK

26. Electronic Public Distribution System for Department of Food & Civil Supplies • Enterprise Digital Assitant with Bar-code • Receipt Provided for citizens • Automatic Inventory Tracking • EOD Reports for Secretary M-Governance Initiative by Department of Information Technology, GoK

27. Land Tax Collection over IVR • Return Journey of Postman • One time Registration for user • Receipt to be provided M-Governance Initiative by Department of Information Technology, GoK

28. Mobile Governance • Audio Guides at Hot Spots • 3G Video Portal • www.m.keralatourism.org • Bluetooth Kiosk at Airports M-Governance Initiative by Department of Information Technology, Kerala, India

29. Mobile Governance iPhone & iPad Advertisement Campaigns M-Governance Initiative by Department of Information Technology, Kerala, India

30. Niche Mobile Operator for Fishermen • Job Creation and Micro Income Generation • Fishing Location Information on Mobile • Higher Sales Opportunities • * Concept Video – 2 min 50 Sec M-Governance Initiative by Department of Information Technology, GoK

31. M-Governance Initiative by Department of Information Technology, GoK