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Evaluation of Enterprise 2.0 Tools based on usage patterns

This study evaluates Enterprise 2.0 tools based on their usage patterns, focusing on the collaborative usage patterns and malleable end-user software. The evaluation includes a survey, literature review, and identification of issues and future outlook.

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Evaluation of Enterprise 2.0 Tools based on usage patterns

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  1. Evaluation of Enterprise 2.0 Tools based on usage patterns Stephan Münter 11 November 2013

  2. Agenda • Motivation • Approach • Aperto • Example: Askyourcolleague • Currentstatus • Issues and Outlook Evaluation of Enterprise 2.0 Tools based on usage patterns

  3. „Vernetzte Organisationen“ • Prof. Dr. Michael Koch and Dr. Alexander Richter • Cooperationwiththe Universität der Bundeswehr München • Book ~2014, Chapter: „Auswahl sozialer Software“ • Master thesis in thiscontext Evaluation of Enterprise 2.0 Tools based on usage patterns

  4. Malleable End-User Software • Specificpurpose vs. malleableEnd-User Software • Not developedforoneclearlydefinedusagescenario • Introduction cannot be planned according to some anticipated outcome • Scenario-based evaluation can capture and illustrate potential purposes and show benefits Table 1: Classificationof end-user-software, Characteristics, source: Richter A., Riemer K. (2013) Evaluation of Enterprise 2.0 Tools based on usage patterns

  5. Approach Business Processes E2.0 Tools Aperto Theory Master Thesis Evaluation E2.0 tool survey 2008 Evaluation.xlsx Technical_Report.pdf Evaluation.docx Figure 1: approach, ownrepresenation. Evaluation of Enterprise 2.0 Tools based on usage patterns

  6. Apertofive-level-model Figure 3: five-level-model, Richter et al. (2012). Evaluation of Enterprise 2.0 Tools based on usage patterns

  7. Collaborative usagepatterns Figure 4: Approach used to develop the apertoframework, Richter et al. (2012). Evaluation of Enterprise 2.0 Tools based on usage patterns

  8. Collaborative usagepatterns • Objects • Message: serve to deliver content, documents, persons, or reference and consist of multiple physical or logical units • Document: collections of content, which are encapsulated or stored as one physical or logical unit • Person: digital representations of real people Evaluation of Enterprise 2.0 Tools based on usage patterns

  9. Collaborative usagepatterns • Actions • Search: Search for specific content using different criteria • Edit: Direct changes and modifications of content in order to create a final, up-to-date version of the content • Share: Provide content which does not yet exist on the platform, in order to make it available to others • Rate: Rate the content in terms of quality or suitability for the specific Purpose • Tag: Mark the content in order to allocate content to a certain subject or matter to increase retrievability when searching and collecting content • Clarify: Exchange different perspectives, interpretations, oropinionsregardinga content • Notify: Notify others about relevant content which already exists Evaluation of Enterprise 2.0 Tools based on usage patterns

  10. CUP-matrix Figure 5: CUP matrix, Richter et al. (2012). Evaluation of Enterprise 2.0 Tools based on usage patterns

  11. Example: Askyourcolleagues 1 Frage stellen Offene Gruppe Durchführung 4 2 Frage als beantwortetmarkieren Antworten geben 3 5 Frage und Antwortendiskutieren Antworten als richtig/hilfreich markieren Ein Mitglied der Gruppe Alle Mitglieder der Gruppe Weiterverwendung Rückfluss derAntworten in Fach-BO Fragen oder Antworten durchsuchen Fragen oder Antworten verlinken Evaluation of Enterprise 2.0 Tools based on usage patterns

  12. Example: Askyourcolleagues Table 2: Askyourcolleagueswith CUPs, ownrepresenation. Evaluation of Enterprise 2.0 Tools based on usage patterns

  13. Example: Askyourcolleagues Evaluation of Enterprise 2.0 Tools based on usage patterns

  14. Example: Askyourcolleagues, Jive/Confluence Evaluation of Enterprise 2.0 Tools based on usage patterns

  15. Tools Evaluation of Enterprise 2.0 Tools based on usage patterns

  16. Currentstatus Tool Installation Literature Review CUP derivation Template design Tool Evaluation Addons Writing 09/15/13 03/15/14 Evaluation of Enterprise 2.0 Tools based on usage patterns

  17. Issues and Outlook • Issues: • CUP actions not disjoint • Fuzzydefinitionsof CUP actionsandobjects • cutbetween CUP, functionalitybundlesandfunctions in thefive-level model • Platformevaluationtemplateandtextualdescriptionforeachusecase inputfortechnicalreport • Havinga lookataddons • Big picture Evaluation of Enterprise 2.0 Tools based on usage patterns

  18. Literature • McAfee, A. (2006): Enterprise 2.0: The dawn of emergent collaboration. • Richter, A., Riemer, K. (2013): Nutzungsoffene Anwendungssoftware. • Richter et al. (2012): Schriften zur soziotechnischen Integration: aperto. • Gartner (2013): Magic Quadrant for Social Software in the Workplace. Evaluation of Enterprise 2.0 Tools based on usage patterns

  19. Thank you for your attention. Questions? Evaluation of Enterprise 2.0 Tools based on usage patterns

  20. Backup: Enterprise 2.0 • Andrew P. McAfee“use of emergent social software platforms, or ESSPs, by an organization to pursue its goals” • “enables people to rendezvous, connect, or collaborate through computer-mediated communications and to form online communities” • “is “freeform” and contains mechanisms that let patterns and structure inherent in people’s interactions become evident over time” • “use is optional; it does not predefine workflows; it is indifferent to formal hierarchies; and it accepts many types of data” Evaluation of Enterprise 2.0 Tools based on usage patterns

  21. Technical Report • Report about Enterprise 2.0 toolsforpractitioners • Whatarepossibleusagescenarios? • Whatwaysexisttoimplementthescenarios? • How well is the quality of the implementations? • Detailedevaluationof Enterprise 2.0 tools • Takingadd-onsintoaccount Evaluation of Enterprise 2.0 Tools based on usage patterns

  22. Schedule Literature Review Tool Installation CUP derivation Template design Tool Evaluation Addons Writing 09/15/13 03/15/14 Figure 2: schedule, ownrepresenation. Evaluation of Enterprise 2.0 Tools based on usage patterns

  23. Aperto • Bridges thegapbetweenbusiness processes and functions included in Enterprise 2.0 tools • Universität der BundeswehrMünchen analyzed the usage of Enterprise 2.0 tools • Collected approximately 70 usage scenarios • More than 20 organizations • Cooperation for more than 5 years • sum of the five-level model, the CUP matrix and tools for selection, introduction, and optimization of corporate social software developed from that Evaluation of Enterprise 2.0 Tools based on usage patterns

  24. Selectionprocess • Analyse businessprocessesandidentifyusecaseswith potential toimprovethem • Derivation of CUPs • Definition of non-functionalrequirements • Tool pre-selection • Platformevaluation Evaluation of Enterprise 2.0 Tools based on usage patterns

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