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Partners eCare: Training and Capacity Planning for Go-Live

Get prepared for the implementation of Partners eCare at BWHC. Learn about the training stages, logistics, and support available post go-live. Plan for a smooth transition to the new EHR system.

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Partners eCare: Training and Capacity Planning for Go-Live

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  1. Partners eCare @ BWHCDermatologyDecember 11, 2014

  2. Disclosure • I have no financial relationships with a commercial entity producing healthcare-related products and/or services • …but am actively seeking some • I don’t have all the answers yet • (No one does) • I am an optimist but not a Pollyanna

  3. Disclosures 2 of 2

  4. Take Aways • This is the right move • This is going to hurt • We have a lot of work to do • Timeline • Training • Capacity Planning for Go Live • Post-Go Live

  5. Current State: BWHC Complexity Approximately 675 applications and 200 interfaces are currently in place and not integrated across BWHC and the Partners network.

  6. Future State (BWH)

  7. The only screen shot

  8. timeline

  9. BWH Go-Lives Needs formatting

  10. Training

  11. PeC Training Stages • eLearning: Provider Fundamentals • Classroom Training: 4 to 24 hours • Personalization labs • Optimization 15

  12. Training Timing • Wave 1: Mid-March to May 29 • Wave 2: Mid-June to July 29 • May have several (e.g., inpatient and outpatient) • Training registration • Already started for MDs and nurses • All staff begin in January • Training catalogues at PeC@BWHC Webstie • Pre-registered • Email with phone number to schedule

  13. Training Logistics • Half-day and full-day sessions • Lafayette City Center

  14. Capacity planning for go-live

  15. Capacity Planning • Ambulatory Practices: Epic recommends the following reduction in capacity for each full day (i.e., 2 sessions) after go-live: • Day 1: 50% • Day 2: 35% • Day 3: 25% • Day 4: 20% • Day 5: 20% • Day 6: 20% • One solution will not fit all needs – you know your practice and clinicians best!

  16. Support Post Go-live • After each go-live, there will be three weeks of significant at-the-elbow support • Most through Super Users; some contract employees • Schedule staff to take advantage of post Go-Live support • Plan time away next Spring and Summer with training in mind

  17. EHR Data Conversion Strategy

  18. What You Can Do Now • Stay informed – Subscribe to monthly Epic Matters e-update • View updates and more on the PeC@BWHC SharePoint site • Encourage staff to take e-learnings • Sign up to be a Super User • Visit the eCare Information Center • Spread the word

  19. Epic-Induced Insomnia? • Epic seems more rigid • In-basket anxiety • This is going to be hard However… • Prior to Go-Live think hard about the way you document • Epic can make it easier to generate better notes • Epic already does lots of things our system can’t do • This is the right move • We have work to do between here and there Questions? Comments? Conversation?

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