MN Applicant Processing Traffic Safety & Security Division

1. MN Applicant Processing Traffic Safety & Security Division Prepared for: Scott Snyder, Operations Manager, Applicant Processing Services Prepared by: Hannah Steward, CCMI Date: October 2014

2. Background / Objectives • Background / Objectives • The TSSD team has been asked to make available an online survey or questionnaire so that potential stakeholders (MN user agencies and actual applicant users) can respond to questions, make comments and offer suggestions as it relates to where TSSD establishes their network of public fingerprinting locations throughout the state. • TSSD will be displaying the document and questionnaire from their public facing web page and simply needed the CCMI team to provide the document functionality that will allow the user to respond and send back to a specified email.

3. Research Methodology • Data Collection Method:Quantitative • Host: 3M Customer, Consumer, and Market Insights (CCMI) • Sample: • Target Audience: Fingerprint user agencies (Providers) and applicant users (BGS) • Geography: Minnesota • Sample Size: • Providers : n = 64 • BGS: n = 30 • Research Conducted: October 2014 *Please be advised that the content within is directional and not a representation of all customers or potential customers in the industry. Sample sizes per segment are small and meant to give guidance to TSSD’s client, MN DHS. Not all customers have the same needs & expectations.

4. Providers Fingerprint User Agencies

5. The Majority of Providers have DHS-Licensed Programs n= 64 Question: Select your provider type(s). (Select all that apply)

6. Providers’ Employees Prefer to be Fingerprinted at a County Office, Library or School n= 64 Question: Where do you think your employees would prefer to be fingerprinted?

7. Over Half of Providers Are Not Interested in Becoming a Fingerprinting Site n= 64 Question: Is your program interested in operating a fingerprinting site at your place of business?

8. Locations of Providers Interested in Becoming a Fingerprinting Site Open to the General Public n= 19 Question: Is your program interested in operating a fingerprinting site at your place of business? Note: These respondents all answered “Yes, I am interested in becoming a fingerprinting site. My program will be provided free fingerprinting equipment. My place of business would be open to the general public for fingerprinting services during normal business hours.”

9. All Respondents Interested in Becoming a Fingerprinting Site For The Public Have the Ability to Staff the Location n= 19* *Caution: Sample sizes are small Question: Would your program have the ability to staff the fingerprint location?

10. Most Providers Interested in Becoming a Fingerprinting Site For The Public Can Complete Training Prior to Being Selected as a Fingerprint Site n= 19* *Caution: Sample sizes are small Question: My program’s staff who will conduct the fingerprinting services are able to complete training prior to being selected as a fingerprinting site?

11. All Providers Interested in Becoming a Fingerprinting Site For The Public Are Available 8 am – 5 pm for Fingerprinting n= 19* *Caution: Sample sizes are small Question: What hours is your place of business available to conduct fingerprinting services to members of the general public? (Select all that apply)

12. Provider: Additional Comments n= 19 “We also have branch locations at Austin, La Crescent, Mankato, New Prague, Owatonna, Worthington with the zip codes of 55912,55947,56003,56071,55060,56187 respectively. Hours could be accommodated per location. Our Business Information: International Quality Homecare Corporation Rochester, MN 55901 (507)252-8117” “Due to volume, it would be helpful to allow a site in La Crescent, MN near interstate 90 as our employees that work in certain specialty areas may need to travel from Sparta, WI to be fingerprinted to satisfy the new MN requirement. We are a WI employer that services the southeastern corner of MN.” “I am not sure if my clients would like being fingerprinted. They would feel this is a invasion of there privacy and I am receive some resistance. The clients I care for are mainly Dual Diagnosis and usually they try to challenge new laws or changes.” “We have an accessible building, ample parking, and central location in the Twin Cities” “We would want to know the cost of the equipment before going forward.” “I don't see a location within Morrison County. We have 3 nursing homes alone in Morrison County on top of multiple Assisted livings, Homecare agencies, schools, etc. Our staff (nursing home) live paycheck to paycheck therefore to drive 40-50 miles can be a deterent in getting staff in the door please consider a location in Morrison County. Thank you.” “Will this training session be available by webinar?” “What would be the cost of equipment if we are doing this service for enrolled students only? “Employees should be able to go to the local government offices or county DHS offices for fingerprinting. As long as there is not a huge waiting time to get processed.” “On site training would be best for our company.”

13. Provider: Additional Comments n= 19 “I work for Health & Human Services for a County in the licensing unit and it would be nice to have more "mobile" fingerprinting sites. Right now, licensors who have been trained are able to do finger printing themselves. It would be nice to be able to offer this service with 2.0 and develop a way for individuals to be trained so those "in the field" could go directly to the people who need to be finger printed.” “Please make sure some sites are on the bus line.” “Because of our location, the nearest fingerprinting facility according to the map would be in Bemidji, which is a 45 minute drive. Many of our staff are low income and driving that distance would be a barrier to them for employment.” “This was really interesting survey.” “Worthington is the largest town in Nobles and Rock counties in SW Minnesota. We would suggest that a fingerprinting station be put in Worthington.” “Can some one get back on info@smilehhcmn.com for more information” “Concerned about the people who don't own vehicles and getting to a close fingerprinting site.” “What will be the reimbursement rate per fingerprinting subject?” “Why not have it done at DMV locations (where you can get your license tabs etc.”

14. Locations of Providers Not Interested in Becoming a Fingerprinting Site n= 36 Question: Is your program interested in operating a fingerprinting site at your place of business? Note: Respondents answered “No, I am not interested in becoming a fingerprinting site.

15. Locations of Providers Who Are Interested, but Whose Fingerprinting Services Would be Available to Employees Only n= 9 Question: Is your program interested in operating a fingerprinting site at your place of business? Note: Respondents answered “Yes, I am interested in becoming a fingerprinting site location. My program will purchase the fingerprinting equipment; fingerprinting services would be available to my employees only, not the general public. “

16. BGS Applicant Users

17. Applicant Users Prefer to be Fingerprinted at a County Office, Library or School n= 30 Question: Where would you like to go to be fingerprinted?

18. Applicant Users Prefer to Be Fingerprinted 8 am – 5 pm n= 30 Question: When would you most likely go to be fingerprinted?

19. Applicant Users Location of Homes n= 30 Question: What is the city and zip code where your home is located?

20. Applicant Users Location of Employers n= 30 Question: What is the city and zip code where your employer is located?

21. BGS: Additional Comments n= 13 “How will the person getting fingerprinted know that the prints that are being done will be clean prints? I had this done at a previous job for the US Census and it was a hassle.” “why home health care providers are not allow to have their own finger print machine? and do their own finger printing than going to seek finger printing from another health care provider. I think that will create difficulty between health care providers.” “Bemidji is centrally located for many smaller communities in our area and has businesses, schools, library, or other infrastructure support needed for supplying the fingerprinting process.” “I would really appreciate this because I need this for college and don't have the money or time to drive to get this done.” “I'm happy to see more than 8-9 fingerprinting locations are being considered, this state it too large and the volume varies so much that it would leave some locations very inconvenienced. Also, Wisconsin employers need to request MN Background studies.” “I think Bemidji would be a great place for a fingerprints set up. There is a lot of communities around Bemidji that would come and get their finger printed.” “I'd go on weekends too if I had to.” “I would not want to drive anywhere to have this done” “Testing website.”