MGT492: Managing People & Organizations

1. MGT492: Managing People & Organizations Lecture 21: Chapter 10: Team Leadership Chapter 11: Communicating for Results Instructor: Dr. Aisha Azhar COMSATS Virtual Campus

2. Last lecture overview • Team leadership • Group versus team • Group performance model • Group structure dimensions • Group types • Command groups • Group process

3. Group Development Stages and Leadership Exhibit 10–6

4. Planning Meetings Objectives Participants and Assignments Agenda Date, Place and Time Leadership Technology Conducting Meetings Three Parts of Meetings Identify Objectives Cover agenda items Summarize and review assignments Meeting Leadership Skills

5. Meeting Leadership Skills (cont’d) • Handling Problem Members • Silent • Talker • Wanderer • Bored • Arguer

7. Chapter 11: Communicating for Results

8. Learning Outcomes

9. Learning Outcomes (cont’d)

10. Organizational Communication • Vertical Communication • The flow of information both downward and upward through the organizational chain of command. • Horizontal Communication • The flow of information between colleagues and peers. • Grapevine • The flow of information in any direction throughout the organization.

11. Organizational Communication:Formal Communication Exhibit 11–1a

12. Organizational Communication:Informal Communication Exhibit 11–1b

14. The Communication Process

15. The Communication Process • Encoding • The sender’s process of putting the message into a form that the receiver will understand. • Communication Channels • The three primary channels are oral, nonverbal, and written. • Decoding • The receiver’s process of translating the message into a meaningful form.