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E-reference Services i n University Libraries: The Example o f Hacettepe University Libraries

E-reference Services i n University Libraries: The Example o f Hacettepe University Libraries. İpek Şencan, Meriç Dirik and Müge Akbulut { ipekscn , mericdirik , mugeakbulut }@gmail.com Hacettepe University Department of Information Management. Outline.

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E-reference Services i n University Libraries: The Example o f Hacettepe University Libraries

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  1. E-reference Services in University Libraries: The Example of Hacettepe University Libraries İpek Şencan, Meriç Dirik and Müge Akbulut {ipekscn, mericdirik, mugeakbulut}@gmail.com Hacettepe UniversityDepartment of Information Management

  2. Outline • What is E-reference Services? • TheTerms • Kinds of E- Reference Services • Hacettepe University Libraries • WhatKind of E-reference Services areGiven in Hacettepe University Libraries? • - Chat/instantmessaging • - Toolbars • - Searchgadget • - Electronic Announcement Service (TOTEM) • - Social Networks • What can be Done forMoreEffective E-Reference Services? 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  3. 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  4. What is E-reference Service? • “E-reference is reference service initiatedelectronicallywherepatronsemploycomputersorothertechnologytocommunicatewithpublicservicesstaffwithoutbeingphysicallypresent” (RUSA, 2004) 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  5. The Terms • Virtualreference • Digitalreference • E-reference • Internet information services • Livereference • Real-time reference • are used interchangeably to describe electronicreference services. 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  6. Kinds of E-reference Services • E-mail and web forms • Chat/Instantmessaging/Online reference service • Videoconference • Mobile services 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  7. Hacettepe University Libraries 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  8. Reference Questions 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  9. WhatKind of E-reference Services areGiven in H. U. Libraries? 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  10. E-reference Services areGiven in H. U. Libraries • Chat/instant messaging • ZOHOChat • - Since 2012 • YahooPingBox • - 2012, for 3 months • Meebo • - 2008-2012 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  11. E-reference Services areGiven in H. U. Libraries • Toolbars: Toolbars are adopted version of products which are producted by search engines such as Google, Yahoo… etc. to the library services. • Search gadget: H. U. Libraries’ search gadget’s aim is that, facilitate to search the library sources through a plugin over the search area. 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  12. E-reference Services areGiven in H. U. Libraries • Electronic Announcement Service (TOTEM) • Introducethe library sources • Makethe library announcements • Advertisehow users utilize the library services • For example; How I can search the library catalog? How I can search an e-journal? 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  13. Electronic Announcement Service (TOTEM)

  14. E-reference Services areGiven in H. U. Libraries • Social Networks • Facebook andTwitter • Announcingthe library services 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  15. E-resources Contact Services Personal

  16. Hacettepe University Libraries’ Facebook Page 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  17. Hacettepe University Libraries’ Facebook Page 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  18. Hacettepe University Libraries’ Facebook Page 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  19. E- Reference Services • Advantages • - Marketing library services • - Updating library services and sources easily • - Quickresponse • - Non-spatial • Challanges • - The need of following the updates which is made on the related systems • - The need of learning the interfaces of related systems ideally, because of using different platforms for reformed services 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  20. What Can Be Done forMoreEffective E-reference Services in H. U. Libraries ? • Number of the reference librarians • Definitionof the duties andjob • Collaborativereference tools • Composinga policyrelatedwith e-referenceservices • Consortialstructures and collaboration in the reference services area • Feedbackfrom the users periodically • Virtual tour on the web page 5th QQML 2013 International Conference, June 4-7 2013, Rome Italy

  21. E-reference Services in University Libraries: The Example of Hacettepe University Libraries İpek Şencan, Meriç Dirik and Müge Akbulut {ipekscn, mericdirik, mugeakbulut}@gmail.com Hacettepe UniversityDepartment of Information Management

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