1 / 28

Abstract

360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia Classrooms by Dr. Richard A. Ranker Director of Academic Technology Support East Tennessee State University (ETSU) for Seminars on Academic Computing Snowmass, CO August, 2001.

robert
Download Presentation

Abstract

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia ClassroomsbyDr. Richard A. RankerDirector of Academic Technology SupportEast Tennessee State University (ETSU)forSeminars on Academic ComputingSnowmass, COAugust, 2001

  2. Abstract This presentation starts by describing practical and successful steps taken to introduce multimedia classrooms on one mid-sized campus. It ends with transforming this approach into a rubric that might be applied to the introduction of any technology in academe.

  3. Topics • Classroom description • Standard equipment • Checkout equipment • Training and support • Golden Key Club • Goals • Rubric

  4. Description of Classrooms The multimedia classrooms at ETSU are: • state-of-the art teaching and learning systems • stable and reliable teaching environments • comfortable learning environment for the students http://ats.etsu.edu/mc/newsite/index.html

  5. Ceiling-mounted LCD projector Ceiling-mounted speakers SmartBoard Visual presenter Desktop monitor Touch Screen Controller Laptop connection VCR with campus cable and satellite downlinks DVD player Audio tape player PC & Macintosh Telephone ISDN and Ethernet Power & Ethernet for each student Standard Equipment - Basics

  6. Lavaliere mic Hand-held mic Pointer Keyboard switch Mouse Portable mouse Extra batteries Extra markers Board cleaning supplies Equipment users manual Remote Standard Equipment - Extras

  7. Digital Still Camera Video Camera Laser Disk Player Slide-to-Video Converter (35mm slides) Audio Conferencing system ISDN-based Video Conferencing system Check-out Equipment

  8. Training and Support – Faculty Input • Initial design input • Teaching requirements • Room features • Meet with faculty users for each new room • Open House • Inform Faculty Senate • Develop relationship with users

  9. Training and Support – Initial Training • Required (room key) • One hour • Groups of 2 or 3 (66) • Hands-on • Documentation • Use policies • Evaluation (4.98!)

  10. Training and Support - Follow-up Training • Two weeks after initial training • Any additional and/or detailed instruction

  11. Training and Support - User Survey • By classroom • Near the end of each semester • Gather faculty feedback: • Six simple questions • All scheduled users • Ratings are part of MC Supervisor’s evaluation

  12. Training and Support - User Forums • In each classroom • Near the end of each semester • Gather faculty feedback: • report on survey results • problems and successes • all comments and suggestions • scheduled improvements • Minutes are collected and distributed

  13. Training and Support - Technical Support • Phone • Detailed instructions for assistance • Emergency – pager • Routine – Help Desk • Guaranteed response - 10 minutes or less! • Daily room checks • Help available from 8:00 a.m. to 9:00 p.m.

  14. Training and Support - References • Web site • Users’ Manual • In room • Tab for each piece of equipment • CD-ROM

  15. Training and Support – Expanded Training • 330 open enrollment and cohort workshops on 87 topics • MC-related workshops • SmartBoard • Posting in class to the Web • Video-conferencing • CD-ROM

  16. Training and Support – Golden Key Club • Golden Key to all MC cabinets • Distribution list for that room • Notification of: • Planned maintenance • Problems and solutions • Faculty queries • Upgrades

  17. Goals • To provide faculty an easy-to-use, stable and predictable teaching environment • To provide access to all needed instructional technologies • To provide students a comfortable learning environment

  18. Rubric • Jerry Niebaum-Data-Info-Knowledge-Wisdom • Build ownership • Construct with users in mind • Train the users • Keep users informed • Support the user • Fight for feedback • 360 degree look

  19. Build Ownership • Faculty choice of CMS • Student body support • Advertise • Make it optional and apolitical • Show benefits

  20. Construct with the User in Mind • Get fac input • Standardize – but… • Support infrastructure in place

  21. Train the Users

  22. Keep the Users Informed

  23. Support the Users

  24. Fight for Feedback

  25. 360 Degree Look

  26. Summary • Classroom description • Standard equipment • Checkout equipment • Training and support • Golden Key Club • Goals • Rubric

  27. Contact: • Dr. Rich Ranker Director, Academic Technology Support East Tennessee State University Johnson City, TN 37614 • rankerr@etsu.edu • 423.439.8613

  28. 360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia ClassroomsQuestions?????????

More Related