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Managing IT Projects Agnes Mak 21 January 2002

Managing IT Projects Agnes Mak 21 January 2002. Objectives. To highlight some of the major factors that contribute to the successful management of an IT project. Social Service Sector Environment. No IT Department Cannot afford full-time IT staff Limited IT literacy

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Managing IT Projects Agnes Mak 21 January 2002

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  1. ManagingIT ProjectsAgnes Mak21 January 2002

  2. Objectives To highlight some of the major factors that contribute to the successful management of an IT project

  3. Social Service Sector Environment • No IT Department • Cannot afford full-time IT staff • Limited IT literacy • Lack of spending effectiveness • People sensitivity • Lack of implementation experience • Identification of users’ role • Outsourcing of IT projects

  4. Pre-requisites • Know your needs • Good understanding of business workflow / procedures • Strong support from management • Organization readiness + users’ commitment • “Out-of-the-box” thinking with discipline

  5. Project Development Life Cycle

  6. IT Project Management Structure • Steering Committee • Project Sponsor • Project Managers (Customer & Vendor) • User Coordinator • Project Administrator • IT Project Team • Project Managers (Customer & Vendor) • User Representatives (User Coordinator, Key Users) • IT Development Staff (Analysts, Programmers etc.) • Project Administrator

  7. Knowledge & Skills as Project Manager • Communication • Negotiation • Influencing • Resources management • Rational decision making • Contract management • Risk management • Change management • Knowledge of IT project development, methodology and discipline

  8. Choosing Your Partners • Fully understand your requirements • Qualified experts • Healthy financial position • Total Versus recurring cost • Unbiased assessment of partners • Local commitment / Ongoing support • Proven track record • References

  9. Key Components of IT ContractClauses • Customer Requirements • Equipment Preparation • Pricing and Payment Obligations • Licensing Matters • Delivery, Installation and Acceptance • Supervision of Work • Confidentiality & Security • Intellectual Property Rights, Warranties and Indemnities • Delays and postponement matters • Termination • Variations and alterations • Effective date • Professional Indemnity • Option to purchase source code

  10. Key Components of IT ContractSchedules • Statement of Work • Deliverables • Pricing • Acceptance Criteria • Project Schedule • Payment Schedule • Customer Responsibilities • Scope of Customization • Training Plan • System Environment Specifications • System Performance Specifications • Major Project Milestones • System Support Agreement • Change Procedure

  11. Project (Resources & Implementation) Plan • For communication, control, tracking and reporting of all project activities • Tasks and deliverables: start & end dates, responsible parties, dependencies, critical path etc. • Responsibility Matrix: Primary, support, review and approval responsibilities • Major project milestones • Use of planning tools for maximum effectiveness. • Benchmarking of Project Plan

  12. Critical Success Factors • Full time Project Manager • Project ownership • Change management control • Budget control • Support from all stakeholders • Thorough user acceptance test

  13. Trilogy of Successful Management Information Technology User IT Professional

  14. Questions andAnswers

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