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Customer experience strategy

At Strativity, consulting isn’t an academic pursuit. Our consulting services are designed to yield measurable, meaningful results across all key customer experience touch points: from employee engagement to customer satisfaction and from resource allocation to bottom-line profitability.<br>

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Customer experience strategy

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  1. Strativity At Strativity, consulting isn’t an academic pursuit. Our consulting services are designed to yield measurable, meaningful results across all key customer experience touch points: from employee engagement to customer satisfaction and from resource allocation to bottom-line profitability.

  2. Driving a new era of customer centricity Every business wants happy customers. But Customer Experience Management is more than just satisfaction ratings and ticket resolution times. It’s about building long-term loyalty, sustained revenue streams, brand advocacy, and personal engagement with customers. For over a decade, Strativity Group has led dozens of organizations around the world into a new era of customer-centricity. We take a disciplined, holistic approach to Customer Experience Management and foster deep, profound cultural changes that support both the journey of a customer and the profitability of a business. We are expert analysts, insightful strategists, and action-oriented consultants, all focused on a single objective: building businesses by creating new value for customers, promoting excellence in customer interactions, and fostering a lasting commitment to exceptional customer experiences. • • •

  3. EMPLOYEES EXECUTIVES PRACTITIONERS For customer-facing employees, we offer a ? variety educational opportunities, learning sessions through our Evolve Performance™ component provides tools employees need to deliver exceptional customer experiences at every opportunity interaction. Our program,PACE Your Performance™, connects the practice Experience Management with ROI. Specialized sessions focus on leading and inspiring the customer driving change at the cultural level, managing throughout an organization. executive education For Experience professionals we offer our most in-depth educational programs and accelerated workshops, including the gold standard of Customer Experience Strativity’s CEM Certification course. Customer workshops,? and of Customer learning Your Each the program. training, experience, and and performance

  4. United States 401 Hackensack Avenue 8th Floor Hackensack, NJ 07601 +1 201 808 8500 info@strativity.com Canada 9 John Martin Crescent Suite 200 ? Millgrove, ON L0R 1V0 +1 416-837-9769 wayne@strativity.com Australia Level 20, Tower A ? The Zenith Centre? 821 Pacific Highway? Chatswood, NSW 2067 +61 2 8448 8171 info@strativity.com.au

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