eGovernment Action Plan

1. eGovernment Action Plan Alejandro MoyaHead of Sector eGovernment

2. iGovernment, eGovernment Action Plan: Are they relevant for you? • Dirk? • Lena? • Pietro?

3. Relevance for citizen centric eGovernment eGovernment is about Dirk, Lena,Pietro and all European Citizens and business.  Citizen Centric eGovernment • The question is how will we make their lives better? • How does the i2010 eGovernment Action Plan contribute? Does iGovernment play a role? • How do each of the public administrations and industry contribute?

4. Measurement Other High Impact Services eDocuments, l.t. archiving Sharing 5 Priority Objectives Inclusive eGovernment Efficiency Effectiveness High Impact Services (eP+) Key Enablers (eID+) ePartici- pation

5. 5 Priority Objectives • No citizen left behind: Inclusive eGovernment By 2010 all citizens benefit from trusted, innovative services and easy access for all • Making efficiency and effectiveness a reality • Implementing high-impact key services for citizens and businesses • Putting key enablers in place • Strengthening participation and democratic decision-making

6. 5 Priority Objectives • No citizen left behind • Making efficiency and effectiveness a reality By 2010  high user satisfaction, transparency and accountability, a lighter administrative burden and efficiency gains • Implementing high-impact key services for citizens and businesses • Putting key enablers in place • Strengthening participation and democratic decision-making

7. 5 Priority Objectives • No citizen left behind • Making efficiency and effectiveness a reality • Implementing high-impact key services for citizens and businesses By 2010  100% of public procurement will be available electronically, with 50% actual usage. • Putting key enablers in place • Strengthening participation and democratic decision-making

8. 5 Priority Objectives • No citizen left behind • Making efficiency and effectiveness a reality • Implementing high-impact key services for citizens and businesses • Putting key enablers in place By 2010  convenient, secure and interoperable authenticated access across Europe to public services • Strengthening participation and democratic decision-making

9. 5 Priority Objectives • No citizen left behind • Making efficiency and effectiveness a reality • Implementing high-impact key services for citizens and businesses • Putting key enablers in place • Strengthening participation and democratic decision-making By 2010  Demonstrating tools for effective public debate and participation in democratic decision-making

10. Activities 2006 • Consensus among Member States eGovernment representatives & expert groups • Actions to achieve objectives and remove cross-border barriers • Roadmaps, pilots, Good Practices and common specifications • Implementation in Member States • CIP Policy Support Programme

11. Activities: eProcurement • Awareness • Policydevelopment • consensus building, common specifications, etc. • Good Practice exchange • learn from each other and share. • Pilots feasibility, learn from experience, refine common specifications and building blocks for shared reuse. A cross-border pilot shall be able to address and provide solutions showcasing how to deal with eSignatures and administrative information.

12. Activities: eIDM • Policydevelopment and support to provide strong leadership and reach consensus on issues such as common eIDM specifications, etc. • Mutual cross-border recognition of eID pilotto learn from experience, refine common interoperable specifications and create building blocks for shared reuse. • Authentic eDocuments, long term archiving, …..

13. Activities: E & E • Sharing • Ministerial Conference and eGovernment Awards 2007. • Good Practice Exchange and fostering transfer. • Measurement • Benchmarking, benchlearning. • User impact surveys. • Awareness about E&E “gains”.

14. Activities: Inclusive eGov • Pilots • Accessible eGov Inclusive Front office(accessibility, multichannel…). • Inclusive eGov services Back office redesign for inclusive services • Actions of specific natureneeded for Inclusive eGovernment : • eAccessibility guide. • Multiplatform strategies.

15. Activities: eParticipation • The most demanding challengesin eParticipation are: • Learning from Good Practices. • Piloting eParticipation experiences. • Actions of specific nature needed for Inclusive eGovernment include: • Pilots on eParticipation and democratic decision making. • Preparatory action started

16. Relevance for citizen centric eGovernment • Dirk: I’m from Belgium, I worked • 20 years in Belgium • 5 years in France • 6 years in Luxemburg • I came back to France and I’m now retiring in the south of France • How do I get my pension rights?

17. Relevance for citizen centric eGovernment • Lena: I’m Swedish and I’m facing difficult times ahead • My contract ends in 2 weeks • I have no savings • I live on my own with 2 kids • Can I get any social support? • How in my remote village?

18. Relevance for citizen centric eGovernment • Pietro: I’m Italian and I produce office furniture in my small business • My furniture is innovative and ergonomic • Our production process is cost-effective • Our prices are very competitive • Shall I make an offer to the municipality of Amsterdam? • How difficult will it be to make it and to provide the administrative information?

19. Relevance for citizen centric eGovernment • Dirk is happy thinking about his retirement in France but: • Can you imagine how difficult and long will all the formalities dealing with 3 administrations be?Will I have to go to these 3 countries? • Lenais overwhelmed by her difficulties:Is there any public service who can help me? Will I have to go to different public services? • Pietro is enthusiasticabout exporting his furniturebut:Will it be too complicated? Is it worth?

20. iGovernment &i2010 eGovernment Action Plan • Dirk will be able to use his Belgian eID to apply in a pension rights portal. He is a click away from getting his pension rights from 3 countries at once! • Lenawill get from her municipality a single access point to apply for benefits (be they regional training programs, municipal housing, national employment schemes).She is supported by a local employee empowered by a knowledge system interconnecting administrations. • Pietro will upload his offer in an eProcurement platform. The administrative information will automatically be available in an electronic virtual dossier.

21. iGovernment, eGovernment Action Plan: Are they relevant for you? • Dirk? • Lena? • Pietro? And for you?

22. Next Steps 2007 CIP Policy Support Programme eGovernment: a priority • CIP PSP Workprogramme 2007 call Spring 2007 • Participants • Public Administrations • Stakeholders (Industry, civil society, end users,…) • Focus • Impact  to achieve 2010 objectives • Critical mass • Demand/offer tissue (long term impact)

23. Next Steps2007 CIP PSP Workprogramme 2007 • Pilots Funding 50% • Thematic Networks Funding 50% • Policy support actions Call for tenders

24. Next Steps2007 Policy development & support 2007 • Communicate eGovernment impact achieved already Flagships from Member States Lisbon contribution (economic and social benefits research) • Foster progress and move forward Prepare pilots, common specifications, user satisfaction, user impact, … eInvoicing, eDocs • Policy development Creating a “competitive advantage” for Europe (benefits by design) Economic and social benefits Learning and measuring