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Effective Handling of Parental Complaints in Educational Settings

Learn how to address parental complaints at school level, involving teacher, principal, and board of management. Understand the staged approach, from informal meetings to formal hearings. Get support and guidance in resolving complaints and crafting written responses. Stay informed about education bills and fitness to teach issues.

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Effective Handling of Parental Complaints in Educational Settings

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  1. Handling Parental Complaints David O’ Sullivan Senior Official B.Ed, M.A., PGDEL

  2. Parental Complaints • Complaint at School Level • Teacher • Principal • Chairperson of Board of Management

  3. INTO/Management Complaints Procedure Staged Approach • Parent -------Teacher\meeting • Parent -------Principal+ teacher usually\meeting • Parent -------Chairperson BofM + Principal & teacher usually\meeting • Other possible informal meetings • Formal Board of Management Hearing

  4. INTO Support • Verbal and Written Complaints • Level of Engagement with the parent to-date • Stage of the Complaints Procedure • Advice on Resolving the Complaint -Approach to meeting and the Language • Assistance in preparing a written response for the Board of Management (Stage 4) • Representation at a hearing

  5. General Scheme of an Education (Parent and Student Charter) Bill 2016 Education (Amendment) Bill 2015

  6. Fitness to Teach

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