1 / 15

Interviewing Techniques

Interviewing Techniques. Goals. Discuss the steps involved in the interviewing process. Discuss ways to create a comfortable environment during interviews. Provide examples on probing, clarifying, and other issues involved in the interview process. Before you dial.

rockwell
Download Presentation

Interviewing Techniques

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Interviewing Techniques

  2. Goals • Discuss the steps involved in the interviewing process. • Discuss ways to create a comfortable environment during interviews. • Provide examples on probing, clarifying, and other issues involved in the interview process.

  3. Before you dial • Familiarize yourself with the investigation and the survey • Remain enthusiastic and upbeat

  4. Introduction • Introduce yourself and the organization you represent • Follow the survey introduction word for word • Project confidence and enthusiasm • Speak slowly and enunciate

  5. Introduction • Provide a time estimate on the duration of the interview • Address confidentiality • Offer contact information • Obtain informed consent

  6. Survey questions • Ask the same questions in the same manner • Remain neutral throughout the interview • When necessary, prompt for clarification and probe beyond “I do not know”

  7. Survey questions • If the participant provides additional voluntary information, record the answer first • Do not lead the participant

  8. Probes • It may be appropriate to have a follow-up probe ready • Open-ended questions • “Could you tell me more about that”? • “What did you feel about that”? • Closed-ended questions • Offer dates, times of day, or seasonal holidays

  9. Clarification • Develop a protocol to deal with questions of clarification • Options • Repeat the information in the question • Refer to pre-determined definitions • Respond: “Whatever _____ means to you” • Don’t be afraid to say you don’t know

  10. Closing • Thank the participant • Provide contact information • Make sure all questions are completed

  11. Face-to-face • Remain neutral in vocal tone, body language, and facial expressions • Be attentive and maintain appropriate eye contact • Be accepting of the participant • Concentrate on what the participant is saying

  12. Questions, problems, and solutions • Examples: • What sorts of questions will you ask me? • What good are these surveys? • How did you get my number? • I do not have time to complete the survey.

  13. Other issues • Language problems • Participant refuses to answer • Impatient or tired participant • Participant gets off the subject • Participant does not understand the question or gives irrelevant answer • Participant asks for feedback, confirmation, or additional information • Participant did not know he or she had the diagnosis in question

  14. Conclusions • Ways to become a great interviewer: • Practice • Be an active listener • Ask for assistance if needed • Be mindful of introducing bias • Be courteous and knowledgeable • Maintain a professional yet friendly approach

  15. References • Michigan Department of Agriculture. Module 7: Foodborne illness investigations, interview techniques. In: Training program for the professional food service sanitarian. Available at: http://www.michigan.gov/documents/MDA_mod_07_21297_7.html#_Toc491503839. Accessed February 3, 2004. 2. Salant P, Dillman D. Chapter 8: Setting your survey in motion and getting it done. In: How to conduct your own survey. New York, NY: John Wiley and Sons, Inc;1994:137-170.

More Related