GTEC “What’s new at Fluke Networks?

1. GTEC“What’s new at Fluke Networks? Brad Homes Product Marketing Manager,Fluke Networks, Everett, WA

2. … But first, who is Fluke Networks? • Founded in 1948 by John Fluke • Designed and built first precision voltmeters • Evolved into the leader in Electronic Test Tools for the professional • Most famous for professional level Digital MultiMeters (DMMs) • 1993 started a business unit to address the needs of Networking Professionals • Introduced LANMeter, then OneTouch • Many other products since then

3. We deliver Network SuperVision! Unique Views into your Network Innovative, Award-Winning Solutions Deliver Fast Answers to Network Problems More Ways to Look at your Network From LAN to WAN, Physical to Application, Portable or Distributed, Software and Hardware Right Tool for the Job and Person Broad Line of Products Designed for Technicians to Analysts

4. How We Got Here! • Focus on Innovation, Value, Quality, and Reliability • Drawing on 50 year Fluke heritage of most reliable and innovative tools. 2000 2000 1993 1993 1995 1996 1997 1997 1998 1998 1998 1999 1999 2000 Handheld Network Analyzer Digital Cable Tester Handheld ATM Analyzer Connectivity Tester for everyone Cat 6 Tester (Microtest) Out of the Box Network Mgmt Full line-rate Gigabit Analysis Digital Cat 6 Cable Tester IntegratedNetworkAnalyzer Web-Enabled Handheld Analyzer Handheld Frame Relay Installation Tool Handheld Fast Ethernet Analyzer Cat 5 Tester(Microtest) xDSL Installation Tool 2001 2002 2002 2002 12/2003 2002 2003 2003 Residential VDV Tester CertifyingOTDR forfiber LANs Distributed Analyzer for Workgroups & VLANs LinkRunner Wired/WirelessNetwork Analyzer Self-contained OC3/OC12 WAN Analyzer Integrated WAN/LAN & WLAN network analysis solution Application-Performance-Monitoring (SA)

5. Fluke Networks Today • Annual Sales Over $150M • Over 500 Employees Worldwide • Direct Sales, Support, and Service in 22 Countries • 47% of Sales Outside the US • Over 100,000 Network Testers Shipped To Date • Delivering value to our customers worldwide • Who are our customers, anyway?

6. Main Objective To deliver a network that meets the needs of the organizations “customers” and employees To that end, to be ‘more perfectly proactive’ Key Needs / Points of Pain “Focusing on resolving network related Issues (Prove It’s Not the Network!)” “Remote site monitoring” “Be proactive, avoid / minimize network problems” “Save time. Want to focus on my projects, need to reduce escalations and false escalations, expedite problem solving” “Visibility/Understanding of the network architecture” “Network Stability - deploy new technologies without destabilizing” Net Eng Net Tech Network Support Organization Focus on solving problems that affect groups of people.(“Equipment” focus)

7. What problems do our customers face?

8. LinkRunnerNetwork Multimeter The essential personal tool to quickly verify network connectivity and availability. NetToolIn-line Network Tester Quickly resolve even the toughest PC-to-network connectivity problems. EtherScopeNetwork Assistant The fast assistant for network problem solvers OptiViewIntegrated Network Analyzer Complete network vision in one power-packed portable tool. Solution User Product Vision Engineer Technician Frontline Staff

9. For network problem solvers, EtherScope Network Assistant is their fast assistant that helps them quickly identify what and where the problem is so they can fix it faster, resulting in more time for everything else. For Network Engineers who want to stay in touch, and in control of their enterprise network, OptiView is an integrated network analyzer that provides in-depth information for network analysis, optimization and monitoring. OptiViewIntegrated Network Analyzer EtherScopeNetwork Assistant Comparative Capabilities – EtherScope vs OptiView Portable Network Analysis • Problem Solving • Maintenance / Troubleshooting • Local Site LAN • Analyzing • Optimizing / Monitoring • Enterprise LAN

10. Introducing… EtherScope Network Assistant TM The new, fast assistant for network problem solvers.

11. EtherScope Network Assistant:Ideal for The Network Professional who… • Wants an ‘instant on’, portable tool for day-to-day LAN maintenance & troubleshooting needs • Values a smart device to help diagnose network problems and fix them faster • Has a wide range of network support responsibilities • Has remote staff; can’t afford an expensive network test tool for every site, but knows the value of onsite troubleshooting • Wants a tool which can be accessed remotely to allow team troubleshooting and remote collaboration

12. Some questions that uncover EtherScope’s benefits: • How do you determine the source of unwanted network traffic (such as unwanted protocols that may indicate a configuration or security problem)? • How do you typically troubleshoot and resolve issues raised by individual network users? • When you move or add a network user, how do you validate/test their network configuration? • Is your network documentation accurate, complete and sufficiently up-to-date such that you can quickly determine the devices associated with a particular switch port?

13. EtherScope Network Assistant Delivers Value Every Day: • Instant visibility into network performance and health on 10Mb, 100Mb and Gigabit links • Fast problem solving • Switched LAN & VLAN visibility to identify source of problems • Wired side visibility into wireless networks • Verify a network from a single connection • Documents the network • Easy to use, portable solution – excellent value.

14. Highlights of ‘Month-in-the-Life’ EtherScope Beta Test • New users reported over 10 situations per month (almost every other day!) where EtherScope provided them with the insight to resolve issues • It’s a tool they will be carrying every day • New users estimated that EtherScope saved them over three and a half hours of troubleshooting time in the first month! • Users saved an average of 22 minutes each time they used EtherScope • EtherScope’s automated tests helped 3 out of 4 users find and correct at least one issue they were completely unaware of • For complex and repetitive tasks where EtherScope presented data more efficiently than other methods, users reported how EtherScope multiplied their time savings • “It saved me 15 minutes per cubicle, times 100 cubes!” • For simpler tasks where the time to use EtherScope is comparable to other tools (e.g. cable testers) users reported EtherScope as being “simpler to use”, “better presentation”, “much less weight to carry around” and “just more fun”.

15. EtherScope Benefit Summary for Managers: • Turn your staff into powerful problem solvers by giving them their own assistant • Save staff time and costs • Reduction of troubleshooting time means more staff time for critical IT projects • Get more out of your IT infrastructure investment by improving performance, controlling network costs • Improve network stability and reliability Faster problem resolution = Higher network uptime Faster project completion

16. EtherScope Benefit Summary for Users: • An invaluable assistant for your daily network maintenance and troubleshooting tasks • Speed problem identification and resolution • Stop firefighting – be more proactive • Solve problems faster, get back to your projects and get them done faster with your assistant! • It’s FUN to use!

17. Key Feature Overview

18. Key Feature Overview

19. Components Stylus Serial Port (can be used to configure network devices) Audio Ports (MIC, Headphone) USB (optional mini-keyboard, mouse) Power Kensington Lock Network Test Port • Specifications: • OS: Embedded LinuxTM (X-scale based) • Touch Screen: 640x480 TFT (Active) • Custom network testing hardware • 256Mb RAM, 32Mb ROM • 64 Mb Compact Flash Card Included (for saved test results/reports) • Expandable • Weight: .82 kilograms or 2 pounds • Dimensions: 19.1 x 15.2 x 4.4 centimeters or 7.5 x 6 x 1.75 inches Patch Cord Test Port PCMCIA (Card Bus) Compact Flash (CF2)

20. Components • Status LEDs • Link • Utilization • Collisions • Errors • Transmit • Power On/Off • Two modes: • Shut Down or Suspend Protective Rubberized “Boot” Bright Active Matrix Touch Screen • Battery: • Lithium-Ion Rechargeable • Approx. 4 hours use / charge • Optional extra battery and charger stand

21. 5 Coolest Things about EtherScope • VLAN Discovery • Nearest Switch – Identifies slot/port • Switch Interface Details – connected devices • Detailed Switch Port Statistics (switch scan) • Protocol Statistics

22. Getting the most from your EtherScope Network Assistant • In order to fully utilize the in-depth network-vision features of EtherScope, three conditions must be met. • IP Address • Community String • SNMP Enabled • You can remember these by the phrase “I Can See”

23. Top-Level EtherScope Walkthrough • Instant identification of link • Autotest results • Test menu and preview pane • Easy navigation • Simultaneous diagnostics • Drill into details • Nearest switch • Switch scan • Network discovery • Device discovery • VLAN discovery

24. Home Page: Test Results and Navigation Touch icon for instant link to specific tests “Menu”-based navigation with highlights of selected test shown at left Blue text indicates hyperlinks to more detail • Easy navigation: • Back • Home • Tools • Help “Details” drills in on selected test for more results Tool Bar – a convenient and consistent navigation and information platform.

25. Instrument Settings Password to control community string and Remote U/I access Note the default community strings Get an IP Address via DHCP, or manually - DHCP Server Log appears after hitting “Apply” Drill in on Connection to reach Instrument Settings, where you can configure TCP/IP, Ethernet, Security, and General instrument settings. Add community strings and security passwords, change Ethernet negotiation characteristics and interfaces. • Save time with • ‘Fast Connect Mode’ • Check for Link • Check Address • Go to next drop Full control of your connection settings Add management VLAN devices here

26. Cable Verification

27. Cable Verification Details Changes the color code order in wiremap results Launches on-board ANALOG Toner

28. Signal Verification Scans for DC voltage levels and over voltage conditions. Perfect for trouble-shooting Power Over Ethernet! Checks for presence and amplitude of link pulse and data signals Supported signaling and link partner-EtherScope advertised auto-negotiation

29. Local Statistics Notice the detailed preview information – giving you a quick look so you can decide at a glance whether you want to drill-in further… Something looks suspicious here, don’t you think? – Just click on ‘Details’

30. Local Statistics, Details Note that you can also change the source, and the interface to trend a remote device as well. This helps you follow the scent of problems and enables you to track them down and fix them quickly!

31. Local Statistics, Details So you click on the Details button or on the Local Utilization link to see what’s happening. Note that you can also change type of information displayed. Here you see Error Details. Oversize and Undersize frames

32. Remote Statistics, Details Choose a different source (switches only!) and interface to monitor On selected device and interface, EtherScope reads only the Layer 2 interfaces. It Pulls MIB II information, but no RMON history, so single port statistics are shown

33. Top Protocols Notice the summary protocol statistics, listed in BLUE – that means they are ‘clickable’ to drill in for additional details

34. Protocol Statistics Detail Throughout EtherScope’s User Interface, data can be sorted by headings, and selected by type Top sources of the selected packet type are listed in order.

35. Top Talkers At the top level, see top talkers at a glance. Drill in to see details of this particular bandwidth hog

36. Top Talker Detail Select the radio buttons to list senders of Errors, Broadcasts and Multicast traffic Detailed information available on top talkers. Select a particular talker and tap the ‘Details’ button to obtain still another level of drill-in. Click to see Layers of protocols available Note that where appropriate, applicable buttons will appear, in-context… Here you can ‘Clear’ the packet counts, or generate and store a ‘Report’

37. Top Talker IPV4 Protocol Detail Detailed information available on the distribution of IPV4 Protocol

38. Device Discovery Summary level information about the devices discovered. Again, you can drill in to see a list of all devices, or a particular type of device you are interested in, just by selecting it Note that while the green ‘check-mark’ indicates that EtherScope has completed its first pass on Device Discovery - it continues to listen to traffic to identify and report on new network devices it discovers, and periodically reruns discovery.

39. Device Discovery, Details Drilled-in on All Devices, see the Name, IP Address, Switch Slot/Port, VLAN, and any associated problems Use these radio buttons or use the scroll-bar to navigate through the table to see additional details on the devices.

40. Device Discovery Report A sample report listing pertinent information on all devices. Column headings can be sorted here as well. Document the network! Reports saved to Compact Flash, accessible via Web interface MUST have CF installed to save reports!

41. Device Details by Type - Switches Overview of device configuration information is shown here Individual Device Traffic shown here. Select a device and tap the ‘Details’ button to again to obtain still another level of drill-in.

42. Specific Device Details Device-specific links and appropriate troubleshooting tools are now available. Note that you can drill in on the switch interfaces to see who’s connected on each port Quick launch troubleshooting tools Detailed information about this particular switch is shown in the main screen

43. Switch Interface Details Here we have drilled-in on the switch Interface Detail link which shows the status and configuration of all the ports, including who’s connected to each! You can even select one of the hosts and drill in further on it… Notice the problem icon showing Host EVTPC1272… time for some investigation. You can sort on that column to see all the problems discovered on this switch port… Problem discovery speeds troubleshooting.

44. Trace Switch Route Trace Switch Route shows you the Layer 2 connection path between EtherScope and the selected device. The “from” device is always the EtherScope. The “destination” is selected in the drop down box. Want to see the interface details or monitor utilization on the connecting switch port? Just drill in on the BLUE highlighted Slot/Port to go there.

45. Network Discovery Overview EtherScope lists all the networks discovered, and provides quick information about the number of hosts on each

46. Network Discovery Details Select and expand the IP Subnets to see detailed information on how the network is organized, and which hosts are members By now, you recognize that you can select and drill-in on any subnet or device to get additional details…

47. VLAN Discovery See VLANs, and associated switch ports and hosts. Trunks are not shown. Discovery of all VLANs within connected broadcast domain only (discovered switches). Finds by way of reading switch configs Lists hosts by VLAN

48. Nearest Switch EtherScope locates the nearest switch and monitors it for you

49. Switch Scan Monitoring these switches for high utilization and errors. Automatically shows nearest switch and one other user-selected switch.

50. Switch Scan Details See the Average and Peak Utilization on all the active ports of two selected switches. Visibility of traffic IN and OUT. Average and Peak reading results shown since Switch Scan was activated. Select another switch to monitor from the drop-down list