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Structural Reporting: 8ta Content Management Improving the effectiveness and efficiency of mobile training

Structural Reporting: 8ta Content Management Improving the effectiveness and efficiency of mobile training. Co-presented by: Boni Gantile & Farhad Essop Executive: CFL & 8ta 2012/12/11. Objectives. Improve L&D Governance Minimise L&D duplications Minimise confusion by line

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Structural Reporting: 8ta Content Management Improving the effectiveness and efficiency of mobile training

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  1. Structural Reporting: 8ta Content ManagementImproving the effectiveness and efficiency of mobile training Co-presented by: Boni Gantile & Farhad Essop Executive: CFL & 8ta 2012/12/11

  2. Objectives • Improve L&D Governance • Minimise L&D duplications • Minimise confusion by line • Improve efficiency and sustain cost advantage

  3. Management Resolutions EXCO Approved Repositioning Decisions ICT Business Management Competency DECISION ITEM Ownership • CFL continues to be owned by Telkom as key enabler to assist BUs achieve business goals • Opportunities for Partnership (EQUITY) to be presented to EXCO when they occur Technical Training • Explicit focus of CFL must be on Technical Training specific to Telkom and in assisting with new Products commercial and sales training External Partners (Vendors) • External Training Suppliers are used as CFL delivery partners to supplement lack of internal capacity or requisite knowledge • The sourcing of Vendor Training is triggered by Training Needs Analysis result or specific BU Growth or Defend Projects. • CFL manages the performance of delivery partner in alignment with Telkom deliverables and L&D quality standards • BU pays for their portion of consumed Vendor Training For Telkom use only - Proprietary and Confidential Company Information

  4. Problem statement • 8ta Content management manages mobile training for 8ta internal and external channels to markets. • CFL has MoU with 8ta regarding training delivery, governance and compliance to mitigate risks • The need to have an integrated and cost effective training solutions process for mobile L&D solutions • Artificial competition minimises focus on critical issues and efficiency improvement

  5. Proposed Changes • Current 8ta Content management team become part of CFL structure with accountability for Mobile L&D solutions to 8ta, Channel Partners and Telkom Mobile as their key customer • The Customer reporting to 8ta (Farhad) serving Consumer (Internal &External Channels), and Telkom Mobile with Mobile L&D solutions • Plan integration of 8ta LMS and Telkom LMS to increase access and optimise CAPEX utilisation in the long run

  6. Process • Pilot integration 1 January 2013 • Realign operational processes as part of pilot • Review efficiency/performance gaps and team alignment end March 2013 • Formal Integration May 2013 with transfer of relevant 8ta budget • Post Intergration investigate LMS integration

  7. Anticipated Benefits • Minimised Line confusion regarding accountability for training • Elimination of duplication and artificial competition • Improved and integrated training delivery at a cost advantage to Telkom • Continued leveraging of external training partner expertise in full compliance with relevant Telkom Policies

  8. Thank you

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