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Email Outages and System Upgrades: November 2004 Technical Coordinators Meeting Summary

Summary of email outages, system upgrades, and upcoming changes discussed in the November 2004 technical coordinators meeting. Includes details on outage causes, service impacts, phase-out plans, password upgrades, X.500 improvements, Lyris mailing updates, and PKI development.

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Email Outages and System Upgrades: November 2004 Technical Coordinators Meeting Summary

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  1. E-mail Technical Coordinators Meeting Chris Bongaarts Steve Siirila November 10, 2004

  2. E-mail Outages • 10/19 outage (one server) • Initial suspect: Webmail – had a problem, but did not cause the outage • Later discovered SAN was main culprit • Aggravated by uneven distribution of users (fixed)

  3. E-mail Outages • 11/1 outage (two servers) • SAN again (same problem) • Following up with SAN group to find a permanent fix

  4. E-mail Outages • 11/9 3:30pm-10:30pm • Effect on our service: delayed incoming e-mail • Blame it on Linux (RH release of FC3, mirror at U kills Packeteer) • MyDoom.AH doesn’t help

  5. Spam/Virus Control • Morris MTAs still to be converted (waiting on hardware) • Will plug hole allowing viruses through to departmental servers

  6. Phase-out of non-SSL services • Preparing mass e-mail notifications for later this month • username.email.umn.edu will stop working as outgoing SMTP gateway (6.4% of gateway users affected)

  7. Phase-out of non-SSL services • FTP goes away • 982 unique users last week • Use SCP or SFTP instead • Researching options for Appleshare

  8. Longer X.500 passwords • Testing about 70% done • Waiting on new hardware for RADIUS service • Implementation slated for winter break

  9. X.500 upgrades • Patch for directory software seems to work (but not as advertised!) • Will deploy new version over next couple weeks • Backend database server this week

  10. Lyris • First production mailing scheduled for Dec. 1 (Athletics) • Contact U Relations for information

  11. PKI • Development continues • End user testing begins in next couple weeks

  12. Chris Bongaarts cab@umn.edu 5-1809 Steve Siirila sfs@umn.edu 6-0244 ‘Till next month…

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