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Mastering Effective Oral Communication Skills in Business

Learn how to enhance your voice quality, use your voice effectively, strengthen personal presence, classify delivery styles, prepare for oral presentations, and deliver with effective techniques in business communication.

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Mastering Effective Oral Communication Skills in Business

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  1. Chapter 15 Oral Communication Essentials Business Communication Krizan, Merrier, Logan, & Williams

  2. Learning Objective 1 Enhance the basic quality of your voice. Business Communication Krizan, Merrier, Logan, & Williams

  3. Voice Quality • Breathe from the diaphragm. • Control the articulators. • Jaw • Tongue • Lips Business Communication Krizan, Merrier, Logan, & Williams

  4. Learning Objective 2 Use your voice effectively. Business Communication Krizan, Merrier, Logan, & Williams

  5. Effective Voice • Pitch • Find your natural pitch. • Vary your pitch. • Volume • Use appropriate level. • Vary volume for emphasis. • Speed • Tone • Enunciation • Pronunciation Business Communication Krizan, Merrier, Logan, & Williams

  6. Learning Objective 3 Strengthen your personal presence. Business Communication Krizan, Merrier, Logan, & Williams

  7. Personal Presence • Concentrate on the receivers. • Be enthusiastic. • Convey friendliness and sincerity through words and nonverbal cues. • Choose appropriate clothing and accessories. Business Communication Krizan, Merrier, Logan, & Williams

  8. Learning Objective 4 Classify delivery styles by type. Business Communication Krizan, Merrier, Logan, & Williams

  9. Delivery Styles • Manuscript • Memorized • Impromptu • Extemporaneous Business Communication Krizan, Merrier, Logan, & Williams

  10. Learning Objective 5 Prepare note cards, gather material, analyze your audience, and plan an oral presentation. Business Communication Krizan, Merrier, Logan, & Williams

  11. Preparing for an Oral Presentation • Determine the purpose. • Analyze the audience. • Gather materials. • Organize the presentation. • Decide whether to use visual aids. Business Communication Krizan, Merrier, Logan, & Williams

  12. Learning Objective 6 Deliver an oral presentation following effective speech and delivery techniques. Business Communication Krizan, Merrier, Logan, & Williams

  13. Presentation Techniques • Remain calm. • Begin positively. • Use presentation aids effectively. • Make adjustments based on audience feedback. • End positively. • Respond to questions. Business Communication Krizan, Merrier, Logan, & Williams

  14. Learning Objective 7 Identify tasks and techniques associated with special presentation situations. Business Communication Krizan, Merrier, Logan, & Williams

  15. Special Presentation Situations • Emceeing an event • Introducing a speaker • Moderating a web conference • Participating in media events Business Communication Krizan, Merrier, Logan, & Williams

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