People, Leadership and Management

1. People, Leadershipand Management Chapter 3 Working with people

2. Learning Points: • To be able to appraise motivational strategies. • To understand Empowerment, tolerance and Leadership • To be able to organise groups of people to perform effectively. • To be able to attribute Roles and Responsibilities. • To know how the ‘people’ side can be improved.

3. Motivation can be increased by the following: • JOB ROTATION • JOB ENLARGEMENT • JOB ENRICHMENT • EMPOWERMENT • ERGONOMICS

4. Employ the right people and use the right tools for the job. Any company is full of ‘experts’. LET PEOPLE MAKE DECISIONS REGARDING THEIR WORK-This is called ‘empowerment’. ALLOW PEOPLE TO MANAGE

5. In design the leader is called the ‘Product Champion’.This person must be an enthusiast but a realist. THE LEADER

6. People enter when needed Product champion People exit the design circle and may re-enter later The Design Circle is an effective way to manage people through the process. It can cope with a maximum of 9 people at any one time.People join and leave the circle as their expertise is required. The Design Circle

7. This helps to identify who is needed at the various stages of the process. The Roles and Responsibility Matrix

8. This shows that the later stages are much more expensive than the early stages. The cost of the various stages of the Design Process

9. This lecture is about how to do things through people. Summary • Leadership and communication need to be effective if any process is to be efficient. • Good management needs delegation and this needs trust and empowerment. • Good leadership is essential and a Product Champion can provide this. • The Roles and Responsibility Matrix shows who should be involved and when.