SEARCHING FOR A SMARTER VoIP SOLUTION?

1. SEARCHING FOR A SMARTER VoIP SOLUTION? LOOK NO FURTHER. VoIP vs. VoIQ. The Smarter VoIP Solution Enterprise Communications

2. Corporate Organization • Incorporated 2001 • headquarters in Silicon Valley • branch offices in 9 countries • First Product shipped January 2003 • 220 employees worldwide Enterprise Communications

3. Global Presence • Products are sold and supported worldwide • representation in 93 countries • Multiple languages supported • voice prompts for voice mail and auto attendants • user selectable languages on client interface Enterprise Communications

4. Product Focus • Zultys designs and manufactures communicationsequipment sold to enterprises • Zultys offers significant advantages to customers by making products that are: • highly integrated • based on open standards • productive for administrators and users • painlessly expanded Enterprise Communications

5. Products from Zultys Enterprise Communications

6. Zultys Products – Integration • One hardware box • One software interface for administrators • One software interface for users • One wire to the desktop • Simplify the enterprise network • Easy to deploy, manage, and use Enterprise Communications

7. Zultys Products • World’s first Enterprise Media Exchange • integrates voice, data, video, and fax • Quick and easy deployment • single 2U box • single software interface • Expandability without hardware upgrade • MX250: expand upto 250 users • Cluster up to 10,000 users • add users or functionality instantaneously Enterprise Communications

8. MX30 – Chassis • Small metal box with no fans • Runs upto 30 users • Compact Flash Interface for Microdrive • for VM and AA • Two 10/100 BaseT Ethernet interfaces • Slot for optional PSTN backup plug in modules Enterprise Communications

9. Zultys Products – Openness • 100% based on open standards • Linux operating system • SIP call control protocol • VoiceXML scripts for voice control • TAPI for CTI integration Enterprise Communications

10. MX250 –Connection to Service Providers ISP DSL IAD 10/100 MX250 LAN 10/100 analog, T1, E1, BRA NAT, packet filter Firewall PSTN Enterprise Communications

11. Zultys Products – Features PBX Enterprise Communications

12. Zultys Products – Features Internet Gateway Enterprise Communications

13. MX Products– Integration • Internet Gateway • switch and route IP data • point-to-point protocol • firewall and NAT • Telephony Gateway • connect PSTN • connect legacy PBXs • connect analog devices • PBX • auto attendant • operator stations • voice mail • automatic call distribution • call detail recording • video communications MX250 MX25 Enterprise Communications

14. Zultys Products – True Convergence Some started with data and added voice Some started with voice and added data Zultys started in the middle Avaya Nortel Cisco 3COM Enterprise Communications

15. Basic integration PBX, Voice mail, ACD and more Enterprise Communications

16. More advanced integration is required All functions Enterprise Communications

17. Integrated management Enterprise Communications

18. Integration with existing PBX, • Existing PBX is peripheral to MX • PBX connects to MX via PRI or CAS tie lines Enterprise Communications

19. Networking Modern PBX systems PSTN PSTN PSTN Calls can be made internally and between sites over the WAN, providing cost savings! Presence and instant messaging between all sites Users can be reached anywhere in the company San Francisco WAN London New York Enterprise Communications

20. MX – Extensions and SIP Addresses • Belong to the users • not to desks, wires, or phones • SIP addresses like email addresses: • SIP:sales@zultys.com • Users can receive calls at any IP phone • using binding • Multiple users on same IP phone • allows transparent sharing of IP phones • separate voice mail, extensions, presence Enterprise Communications

21. MX – MXIE Functions • Single interface for all users • One login • user, operator, or ACD agent • Make, answer, terminate, and transfer calls • Access to voice mail, fax, IM, chat, presence Enterprise Communications

22. MX – Advanced Features • Presence • integrated with call handling • fixed use by operators and ACD agents • Instant Message and Chat • IMs are kept within the enterprise • chat conference • Video • any SIP video product (e.g. Windows Messenger) Enterprise Communications

23. MX – Using Soft Phones • MXIE internal soft phone • 100% support for MS Messenger • industry standard interface using SIP • video, voice, IM, and chat • Many other soft phones supported • Use on PDAs and laptops • enables mobility within enterprise Enterprise Communications

24. MX – ACD Groups • Ideal for sales or support groups • included at no extra charge • Easily communicate with supervisors and other agents • see presence • send instant messages • Multiple groups each with multiple agents • skill based routing Enterprise Communications

25. Advanced ACD • All basic ACD features • Advanced ACD features • call queuing & announcements • queue quit options • queue messages on hold • queue overflow • callback request queuing and auto scheduling • automatic agent log out • real-time supervisor monitoring • call recording Enterprise Communications

26. MX – Integration with CRM • MXIE has its own screen pop • TAPI interface to make and receive calls • screen pop with most 3rd party packages • Works with 3rd party CRM applications • Outlook • Maximizer • ACT! • Available for any user Enterprise Communications

27. MX250 – Fax Termination • Internal fax termination for 16 channels • Receive and transmit • DDI’s for any number of users or groups • Faxes appear in MXIE • same interface as voice mail • Reduce paper fax machines Enterprise Communications

28. MX250 – Encryption • Secure internal or external conversations • secure conversations end to end • secure retrieval of voice mail • DES,3DES,AES encryption • increases bandwidth requirement by 2% • Negligible time to encrypt or decrypt • adds 100 µs to packet delay • Compatible with ZIP 4x4 phones • or any other standards based device Enterprise Communications

29. Remote Worker—Option 1 PSTN Analog Phone Internet IP Phone (ZIP 4x4) Firewall, NAT, VPN DSL router or cable modem Computer Messy Home Enterprise Communications

30. Remote Worker—Option 2 PSTN Internet DSL router or cable modem ZIP 4x5 — firewall, NAT, VPN — analog phone Computer Home Sweet Home Enterprise Communications

31. ZIP 4x5 – World’s most functional IP Phone Enterprise Communications

32. Remote workers and modern PBXs Manhattan VPN Internet London • Remote worker • can dial others within the enterprise • can see presence of others in company • can send and receive IM PSTN • Outside callers dial a single extension • - phone at the office rings • phone at home rings Enterprise Communications

33. Zultys brings Next Generation Benefits • Connectivity everywhere • remote workers and branch to branch • Productivity • instant messaging and presence • computer telephony integration of calls, fax, and voice mail • Accessibility • SIP gives more choice in devices and applications • open standards makes sourcing products easier • easy deployment and maintenance • Worldwide sales, service, and support Enterprise Communications

34. SEARCHING FOR A SMARTER VoIP SOLUTION? LOOK NO FURTHER. VoIP vs. VoIQ. The Smarter VoIP Solution Enterprise Communications